Victoria Randall

Change Manager for organization & business transformation projects. Leading strategy & change management within projects (communications, training and process implementation) where required with organizational restructuring, impact assessment and role definition / alignment for restructures) current/recent projects focusing on system implementation e.g. Front office and Mid office solutions and new branch set ups. Best Practice leader for Change Management within AGCS.

Business Change Consultant, Leadership trainer and coach. Providing skills training, intercultural training and executive language training solutions to companies in the Munich area. Specialising in behavioural skills coaching and training. Also providing Life Coaching to a number of private individuals in UK, Switzerland and Germany.

Responsible for designing and delivering learning & development solutions to business operations, claims and finance. Senior consultant within the leadership skills training team. Ran leadership skills training to managers, senior consultants and Heads of. Designed l&d solutions in line with business plan and coporate change projects. Supporting the Leadership & Care cultural change programme via coaching solutions and operations training to team managers and regional managers.

Management Trainee working completed assignments in all parts of the organistion from UW to Claims to Risk Consulting to Operations. HR Consultant supporting merger. Area Training consultant for the London area including call centre in Sheffield and Dundee Call centre manager in Brighton managing a team of 20 Customer Service Advisors

Responsible for providing support to the operations training team: Booking training & other admin. Design of customer service training. Delivery of telephone techniques training. Set up and management of the self-learning centre. Support to project managers: running focus group meetings and compiling feedback. Support to the training manager with training reporting - ROI monthly figures. Compilation of the business KPI's and communciation to the branch on a monthly basis.

Organisations and Management, Operations Management, Occupational Psychology, Marketing Communications, Business Strategy, Practice in Employee Development, Accountancy, Economics, Statistics, Commercial & Contract Law