Vivien Bozsoki-Vitale

• Creating and maintaining detailed administrative processes and procedures to drive efficiency and accuracy • Managing the reception area and improving customer service by listening to customer feedback and resolving customer issues and unusual requests to increase and maintain customer satisfaction • Auditing all documents and reservations, preparing and amending invoices • Keeping contact with different reservation platforms

• Completed partner's requests and queries in Microsoft's internal CRM system • Validated contractual information, entered and coordinated orders • Prepared reports and managed escalations • By internal MS Portal processed automated adjustments • Added and changed information on agreements in SAP • Audited agent's work

• Audited agent's work by following SOX procedures • Organized and conducted trainings within team and outside of team (cross-trainings) • Reviewed contracts and forms to ensure all legal requirements are met and documentation is complete following Validation Matrix • Successfully and efficiently completed all queries submitted by partner via CLT, providing resolutions within the agreed service levels • Completed transaction requests such as amendments, credit and rebills, debits in SAP

• Took participate in the recruitment process • Handled incoming and outgoing correspondence, including mail, email and faxes • Maintained appropriate filing of personal and professional documentation • Managed electronic records database and handled all file requests

• Successfully completed a high volume of project of a survey with Randstad customers • Managed the internal database, administration tasks • Provided sourcing of candidates and took participate in the recruitment process

• Delivered friendly assistance with new hires throughout the interviewing and hiring process

• Maintained high levels of confidentiality while creating files, records • Scheduled assessments and supported teachers` work • Updated data of students in internal school programme

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance • Scheduled meetings and client appointments