Vladislava Huber

*Incidents (repair of IT solutions, authorisations), Change Requests (implementation of new *IT solutions, improvements of existing ones) to IT via ticket system *E-invoicing (+EDI-invoicing) – testing Solutions, legal agreements for customers, SAP setup, e-signature, troubleshooting, user support *Creating user manuals; user support *SAP related issues, setup, troubleshooting , user support on FSC/PEFC related themes *Documentation preparation and participation in FSC / PEFC yearly Audits

*Incidents (repair of IT solutions, authorisations), Change Requests (implementation of new *IT solutions, improvements of existing ones) to IT via ticket system *E-invoicing (+EDI-invoicing) – testing Solutions, legal agreements for customers, SAP setup, e-signature, troubleshooting, user support *Creating user manuals; user support *SAP related issues, setup, troubleshooting , user support on FSC/PEFC related themes *Documentation preparation and participation in FSC / PEFC yearly Audits

•Order coordination and processing in SAP R/3 (SD) •Liaising with sales offices in Europe and international sales agents and paper mills in South Africa, Russia, Poland, Czech Republic, •Support sales process of sales offices (also IT-related issues) •Calculation and processing of Commissions and Rebates for sales agents and sales offices•Support in ongoing IT projects (SAP R/3 (SD)) •SAP Incidents to IT •Reports in Business Warehouse

*correspondence, negotiations about prices, delivery and payment terms *preparation and concludion of legal contracts *stock and shipments control *prices economic analysis, output-input debts *purchasing budgets *control for payments *control of regulation of problems with shortages/defective articles with suppliers *working out quality system documents (ISO 9000) and control for execution of quality system requirements in purch. department *optimization of department structure, training of new employees