Volker Ganz

Angestellt, Vice President Global Service Operations & Digital Solutions, KraussMaffei Technologies GmbH

Munich, Germany

About me

Visionary leader with a proven track record in transforming B2B organizations, driving performance, and delivering profitable growth. With over 20 years of experience, I specialize in building, leading, and motivating global teams. My core competencies include, general management, visionary strategies, operational and sales excellence, management of industrial service businesses, and the development of customer-centric value propositions. My focus and achievements in recent years have been on digital transformation and promoting sustainability and decarbonization through digitalization. I have a passion for organizational development, guiding entities from reactive, decentralized structures to proactive, process- and performance-oriented global organizations. I thrive on creating and implementing new business models, leading digital transformations, and managing change in global networks. I firmly believe that leadership is about shaping visions and creating loyalties.


Digitale Transformation
General Management
Service Management
Business Model Innovation
Digital Transformation
Process Optimization
Business Ecosystems
Business Development
Innovation Management
Customer Value Co Creation
Customer Relationship Management
Customer Journey
Digital Customer Journey
Sales Excellence
Project Management
Implementation Attitude
Organizational Transformation
Functional Networks
Service Business Innovation
Service Innovation
Service Process Optimization
Digital transformation leadership training
Digitale Transformation Führungskräftetraining
Change Management
Digital Strategy
Digitale Strategie
Smart Data
Aufbau Digitalisierungs Beratung
Business Model Design & Implementation
Organizational Design
Design Thinking
Leadesrship Development
Oil & Gas
International Leadership


Professional experience for Volker Ganz

  • Current 5 years, since Mar 2019

    Vice President Global Service Operations & Digital Solutions

    KraussMaffei Technologies GmbH

    • Transformation of the global service organization into a P&L and process-driven performance entity. • Award winning recognition as frontrunner in digital transformation and decarbonization. • Service portfolio management, digital solutions, global spare part operations, remanufacturing, used machine business and service process excellence. • Implemented spare part warehouse hubs in Europe, America, and Asia. • New customer-centric business models, e.g. pay-per-use service offerings.

  • 5 years and 9 months, Jun 2013 - Feb 2019

    Vice President Service, Sales & Innovation Consulting


    • Built high-performance team >80 consultants in GER, US and CN. • Digital business models innovation projects • Service reorganization and service process optimization projects. • Customer journeys and customer value co-creation projects. • Established 'Siemens Operating Model' driving operational excellence and digital transformation. • Guided company-wide 'Service Business Excellence' & 'Sales Excellence' program. • Digital Transformation Leadership Training for Siemens' top 200 executive leaders.

  • 3 years and 2 months, Apr 2010 - May 2013

    Global Head of Corporate Research ‘Product & Service Innovation’


    • Led international innovation and research groups, with >50 employees in Germany, United States, and China. • Defined and rolled out the 'Smart Data to Business' approach, serving as a precursor to the concepts of 'Digitalization' and 'Industry 4.0'. • Developed and rolled out the Siemens business modeling method and toolbox (BizMoTM).

  • 2 years and 11 months, May 2007 - Mar 2010

    Global Head Business Development, Strategy & Communication, Oil & Gas


    • Led strategy and business development for a multinational service organization with over 3,800 employees and a turnover of over €1 billion. • Drove strategy development and strategic planning, benchmarking, M&A, regionalization, portfolio development, pricing, sales support, and internal and external communication and marketing. • Implemented global strategic IT projects, including salesforce.com.

  • 4 years and 8 months, Sep 2001 - Apr 2006

    Head of Competence Field ‘Service Process Optimization’


    • Managed numerous service process optimization and performance measurement projects in headquarters and over 20 regional companies. • Ramped up the competence field ‘Service Process Optimization.’ • Developed and rolled out a company-wide service process optimization method and toolbox (SERVOR(R)) to enable end-to-end process and KPI standardization, optimization, and leverage synergies.

  • 3 years and 5 months, Apr 1998 - Aug 2001

    Principal Consultant for Process Optimization

    PriceWaterhouseCoopers Consulting GmbH

    • Executed functional module responsibility (service management, sales & distribution, material management, quality management) for SAP R/3 projects.

  • 1 year, Jan 1997 - Dec 1997

    Business Promotion Consultant

    German British Chamber of Industry and Commerce

    • Supported sales promotion projects and trade fairs on the UK market for small and medium-sized German companies (e.g., sales push projects for the 'metal industry' and 'consulting engineers').

Educational background for Volker Ganz

  • 2004 - 2006

    Master in Finance and Accounting

    University of Münster (Westfälische Wilhelms-Universität)

  • 1993 - 1995


    Albert-Ludwigs-Universität Freiburg

  • 1991 - 1996

    Volkswirtschaftslehre - Economics

    Albert-Ludwigs-Universität Freiburg


  • German

    First language

  • English


  • French




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