Volker Ganz

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Angestellt, VP Customer Excellence - Digital & Service Solutions, KraussMaffei Technologies GmbH

Abschluss: Diplom (Master) Volkswirt, Albert-Ludwigs-Universität Freiburg

Munich, Germany

Skills

Business Model Innovation
Digital Transformation
Process Optimization
Digitalization
Digitale Transformation
Digitalisierung
Business Ecosystems
Business Development
Consulting
Beratung
Management
Geschäftsleitung
Innovation Management
Customer Value Co Creation
Customer Relationship Management
Customer Journey
Digital Customer Journey
Sales Excellence
Project Management
Implementation Attitude
Organizational Transformation
Functional Networks
International Leadership
Service Business Innovation
Service Innovation
Service Process Optimization
Kundenmanagement
B2B
Digital transformation leadership training
Digitale Transformation Führungskräftetraining
Change Management
Digital Strategy
Digitale Strategie
Smart Data
Aufbau Digitalisierungs Beratung
Business Model Design & Implementation
Geschäftsmodellentwicklung
Organizational Design
Prozessoptimierung
Design Thinking
Organisationsentwicklung
Leadesrship Development
Effizienzsteigerung
Industrie
Oil & Gas
Energieerzeugung
Medizintechnik
IT-Projektmanagement

Timeline

Professional experience for Volker Ganz

  • Current 2 years and 7 months, since Mar 2019

    VP Customer Excellence - Digital & Service Solutions

    KraussMaffei Technologies GmbH

  • Current 9 years and 9 months, since 2012

    Global Network Manager to push Digitalization, Siemens Operating Model

    SIEMENS

    Set-up of Siemens Operating Model actively managed and implementation supported (company-wide global functional networks to leverage synergies and prepare for the future). Therein company-wide ‘Service Business Excellence’ program and 'Sales Excellence' program initiated and coordinated.

  • Current 9 years and 9 months, since 2012

    Head of Service Innovation & Customer Relationship Management Consulting

    SIEMENS

    Consulting Unit Head "Service Innovation & Customer Relationship Management (Digital Transformation)". Team of ~80 innovation and improvement consultants in international offices located in Munich (Germany), Erlangen (Germany), Alpharetta (US) and Bejing (China). 4 consulting groups for 'Service & Sales Excellence', 'Customer Centric Innovation', 'Customer Value Co-Creation & Business Modeling' and 'Project Business Improvement'.

  • 2010 - 2012

    Head of Global Technology Field ‘Product & Service Innovation’

    SIEMENS

    Head of Global Technology Field "Product & Service Innovation" @ Corporate Technology. Team of 50 researchers, innovation and improvement consultants in international offices located in Munich (Germany), Erlangen (Germany) and Princeton (US). 4 research groups: 'Service Processes', 'Service Technologies' 'Innovation Strategies', 'Business Model Innovation', 'Innovation Capability & Competence Management'. Improvement & innovation projects, internal & external research and university & science cooperation.

  • 2007 - 2010

    Head of Business Development, Strategy & Communication

    SIEMENS

    Department head for business development & strategy for a multinational service organization with >3800 employees. Strategy development & strategic planning, benchmarking, M&A, internal and external communication, global strategic IT projects (e.g. salesforce.com), regionalization incl. coordination of regional & product lead center interfaces, global synchronization of marketing & sales heads and interface to product development / R&D.

  • 2006 - 2007

    Corporate Process Executive for Service Business

    SIEMENS

    Cross divisional coordination of improvement projects and future oriented innovation of business models, technologies and process-strategies for Siemens service business.

  • 2001 - 2006

    Head of Competence Field ‘Service Process Optimization’

    SIEMENS

    Competence Center Service Management: Project management, acquisition and business development (incl. department strategy, portfolio management, research projects). Development & roll out of the service process optimization method & toolbox (SERVOR®) for profitable growth, project management for numerous service business optimization projects in headquarters and >20 regional companies with focus on process optimization and performance measurement.

  • 1998 - 2001

    Principal Consultant for Process Optimization

    PriceWaterhouseCoopers Consulting GmbH

    Analysis, design, optimization and SAP R/3 implementation projects in the areas of service management, sales, logistics (material management) and quality management for different customers in the high-tech industry. In-house “future technologies” trainings for PWC Europe Consumer & Industry Practice.

  • 1997 - 1998

    Business Promotion Consultant

    German British Chamber of Industry and Commerce

    Sale promotion projects on the UK market for small and medium sized German companies.

Educational background for Volker Ganz

  • 2004 - 2006

    Master in Finance and Accounting

    University of Münster (Westfälische Wilhelms-Universität)

  • 1993 - 1995

    Sportscience

    Albert-Ludwigs-Universität Freiburg

  • 1991 - 1996

    Volkswirtschaftslehre - Economics

    Albert-Ludwigs-Universität Freiburg

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

Wants

Business Model Design & Implementation
Digitalization
Digital Technologies
Business Intelligence
Digital Transformation
Innovation Management
Business Development
Organizational Design
Service Business Innovation
Service Process Optimization
Sales Excellence
Process Optimization
Customer Value Co-Creation

Interests

Biking
skiing
football
traveling

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