Winnie P. Lucas

• Leading high intensity (HIIT) indoor cycling classes for Beat81 customers • Motivating and inspiring participants to push themselves both physically and mentally through high energy house music, fun & challenging exercises and engaging cueing • Offering personalized coaching and feedback to optimize participants' performance and overall wellbeing, ensuring proper form and technique for effective results

• Accompanying and managing clients and their employees (from the detailed planning of an international assignment to its successful implementation) • End-to-End support in finding accommodation; conducting orientation tours & apartment viewings; planning the move-in and move-out and coordinating with utilities; managing registration matters • Active assignee expectation management and cross-cultural communication consulting to ensure a smooth transition into their new home and city

• UGC Videos: recording authentic and engaging videos to elevate my clients' brand image resulting in higher engagement and conversion. • Spokesperson Videos: creating natural & professional videos in which I represent the face and voice of my clients • Voice Overs: recording clear & engaging voice overs for a variety of genres including (but not limited to): commercials, e-learning, training tutorials, documentaries, audiobooks, IVR phone systems and meditation. Check out my website: www.winnielucas.com

• Active lead in the entire recruitment and onboarding process (bringing on 5 new team members within a 6-week-period) • Streamlining internal communication after the team expanded across 3 different time zones and transitioned to a virtual workspace • Introducing and implementing a variety of new internal communication tools and collaboration platforms • Active lead in succession planning for clients

• Managed the entire relocation for each global assignee within the client's global assignment policy • Managed service provider communication processes with the assignees • Carefully managed assignee expectations & demands • Educated and updated client HR contacts on relocation issues related to the relocating assignee and/or family as well as communicated regarding exception management specific to the assignee • Expense management and data collation & entry

• Compiled the first employee as well as trainee SOP handbook for international employees • Proactively identified, optimised existing as well as introduced new internal processes to help build an internal HR system (e.g. onboarding procedure, 360-degree-feedback)

• Guided, motivated, supported and challenged participants throughout a high intensity cycling class (otherwise known as a soul cycling class) • Compiled and structured classes, and acquired new customers

• Performed cross-cultural country-specific training and consulting: i.e. Germany, USA, Malaysia • Guided & trained expats both personally (intercultural communication, country values, etiquette) and professionally (business customs & etiquette, job applications, interviews, networking) upon recent arrival in their host country

• Maintained & acquired key accounts in NL and DE to reach monthly targets • Prepared & rolled-out sales presentations & media offers, partner database tool, partner campaigns, contracts, invoices and identified potential trade fairs/conferences • Continued preparation/execution/follow-up of internal & external meetings Additional involvement: • Identified, proposed and executed internal communication optimisation strategies • Actively participated on the internal employee committee

• Researched the competitive market for GPS tracking services providers in The Netherlands and in Germany • Researched for and connected with GPS installation providers across the Netherlands • Actively and continuously checked, revised and modified the Dutch version of the software live as new sections of the software continue being built

• Actively participated in a new team building up our Tour Operator Partner base in Germany • Managed existing travel partners (including rating travel deals, ensuring a consistent delivery of them for our online platform, continuously analysing deal performance and the market to optimise our deals)

• Conducted market research to identify key target markets to sell our product to: leisure, wellness and/or learning tours to India • Organised, conducted and presented sales pitches and tailor-made Itineraries

• Handled reservation inquiries via phone and email predominantly in German and occasionally in English • Liaised between the guests and the hotels to resolve complaints • Managed hotel relationships through providing high levels of customer service and account management support

Primary role: assistant to Rhys Powell on the Namibia account: Planned, organised and assisted with the 2nd annual Network Namibia event: As a networking event, the aim was to drive further sales and marketing for the UK market. Additional roles: Actively participated on a diverse team responsible for events, road shows and monthly research and progress reports for clients. These included writing press releases, press packs and press trip itineraries for our Air Asia and Graubünden clients.

• Coordinated meetings for the Hills Balfour and First News associates involved in the First News TV launch • Actively involved with the organization of the First News TV launch: managing the guest list and ensuring that the needs of the invitees were met on the day of the event • Regular update of the New Business database – incoming Request for Proposals (RFPs) • Conducted market research, compiled and produced presentations for New Business marketing pitches for Lebanon, Japan, Texas and Mauritius

• Welcomed visitors, informing them about activities in the Houston area, attended to inquiries concerning daily park events as well as booking certain areas of the park for birthday parties and student trips • Compiled a research presentation evaluating nationwide wine and food festivals • Data entry and analysis of park visitors, i.e. demographics, duration of visit, interests and visitor feedback of the park

• Extensively researched and updated country background reports on Houston’s ties to several countries • Attended to public inquiries regarding the Houston Consular Corps • Wrote official letters to dignitaries on behalf of the City of Houston • Assisted with invitees on the day of Mayor Annise Parker’s inaugural ceremony, among other dignitary visits • Created correspondence for the Mayor and Protocol staff along with handling day-to-day office tasks

• Mentored co-workers in French and English language and French business ethics, as well trained them in guest check-in and check-out, administrative tasks and customer service • Identified minimal levels of ‘customer is king’ mentality and suggested alternative solutions to co-workers on similar and higher level positions • Acquired a solid understanding of the French language and successfully communicated with guests, co-workers and supervisors in up to four languages

• Obtained a solid understanding of the world’s largest ski area • Developed communication skills to inform a diverse range of clientele, both on an interest level (alpine ski visitors vs. others) as well as in regard to languages • Learned how to handle difficult or discontented visitors in a professional manner • Acquired a solid understanding of the French language, successfully communicated with guests, co-workers and supervisors in up to four languages