Yetkin Degirmenci

is working from home. ­čĆí

Bis 2009, Founder, Holographus Design Studio

izmir, Turkey

About me

Hello, here are the certificates I currently hold and verifiable. https://www.credly.com/users/yetkin-degirmenci https://www.linkedin.com/in/yetkindegirmenci/details/certifications/

Skills

Web Tasar─▒m
kullan─▒c─▒ Aray├╝z tasar─▒m
web design
user iterface design
illustration
Grafik Tasar─▒m

Timeline

Professional experience for Yetkin Degirmenci

  • 1 year and 7 months, Jul 2021 - Jan 2023

    Customer Support Supervisor

    EMAK Refining & Recycling Systems

    Responding to Customer inquiries, creating a proper path for their landing and after-sales support. Supervisory duties include coaching, training, and motivating technical staff to perform effectively. Developing policies and procedures that create a balance satisfying customer needs and supporting the goals of the organization. This position also includes Sales of the Refining Systems.

  • 6 months, Sep 2016 - Feb 2017

    Technical Operations Specialist

    EMAK Refining & Recycling Sytems

    Providing guidance to company managers on all technical issues. Manage and apply software, firmware, and hardware solutions that work in an advantageous manner for the company while ensuring technical and network security. Due to the nature of this company, I also design and support production units under the following topics; - Additive manufacturing/Rapid Prototyping - Digital Design and Circuits - PLC Programming - Fabrication skills in a Prototype Environment.

  • 6 months, May 2015 - Oct 2015

    IOS Support (AHA)

    Apple Inc.

    - Provided technical support for Apple IOS device users. - Assisted Apple customers in resolving any issues and ensuring customer satisfaction during support phone calls

  • 4 months, Feb 2015 - May 2015

    IT Helpdesk Specialist

    Tesco Kipa

    - Issues CRM tickets and interfaced with various departments to ensure tickets were resolved. - Managed the international tickets held by Tesco for English-speaking employees. - Serve as the first point of contact for branch/employees seeking technical help over the phone or email - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Pass on any feedback or suggestions to the appropriate team - Identify and suggest improvements in procedures and report to my manager.

  • 4 years and 1 month, Mar 2011 - Mar 2015

    Founder

    Wise Mood LLC

    - Multimedia marketing company covering all aspects of client needs including television, radio, national press, marketing material, web design, and branding. - Data mining and reporting - Big data analysis - Data visualization and related design services. - Social media analytics and management

  • 2 years and 5 months, Jul 2007 - Nov 2009

    Founder

    Holographus Design Studio

  • 11 months, May 1999 - Mar 2000

    Network Technician

    COMNET Telekom Hiz. A.S.

    - Monitoring & Maintain Corporate Client's Network Health activity with SNMP. - Maintain DNS, Web, and MAIL servers on UNIX/LINUX-based systems. - Configure and Install networks of one of the first DSL equipment (Lucent) for the first DSL connections in Turkey. - Giving technical support via phone or in person

  • 8 months, Sep 1998 - Apr 1999

    Network Technician

    EfesNet Internet Service Provider

    - Management of Artemis.EfesNet free web-mail services like (Hotmail) with 80.000 users. - Setup TACCACS and Radius access servers with Lucent products (Ascend Max, TNT) - Customer Support via Phone and face-to-face.

  • 3 years and 9 months, Jan 1995 - Sep 1998

    Hardware Specialist

    Yersu Bilgimatik A.S.

    - Setup Custom OEM Computers and support with technical services or repair them. - Working with computer hardware and peripherals distribution companies' post-sale service departments and solve problems and follow through the warranty period.

  • 1 year and 7 months, Jul 1995 - Jan 1997

    Hardware Specialist

    IBEM Bilgisayar A.S.

    - Setup Custom OEM Computers and support with technical services or repair them. - Working with computer hardware and peripherals distribution companies' post-sale service departments and solve problems and follow through the warranty period.

Educational background for Yetkin Degirmenci

  • 4 years and 2 months, Jan 2002 - Feb 2006

    Grafik Tasar─▒m

    ─░zmir Ekonomi ├ťniversitesi

    Bas─▒l─▒ Medya

Languages

  • Turkish

    -

  • English

    -

Interests

Reading
Art
Cooking
Music

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