Yetkin Degirmenci

Responding to Customer inquiries, creating a proper path for their landing and after-sales support. Supervisory duties include coaching, training, and motivating technical staff to perform effectively. Developing policies and procedures that create a balance satisfying customer needs and supporting the goals of the organization. This position also includes Sales of the Refining Systems.

Providing guidance to company managers on all technical issues. Manage and apply software, firmware, and hardware solutions that work in an advantageous manner for the company while ensuring technical and network security. Due to the nature of this company, I also design and support production units under the following topics; - Additive manufacturing/Rapid Prototyping - Digital Design and Circuits - PLC Programming - Fabrication skills in a Prototype Environment.

- Provided technical support for Apple IOS device users. - Assisted Apple customers in resolving any issues and ensuring customer satisfaction during support phone calls

- Issues CRM tickets and interfaced with various departments to ensure tickets were resolved. - Managed the international tickets held by Tesco for English-speaking employees. - Serve as the first point of contact for branch/employees seeking technical help over the phone or email - Perform remote troubleshooting through diagnostic techniques and pertinent questions - Pass on any feedback or suggestions to the appropriate team - Identify and suggest improvements in procedures and report to my manager.

- Multimedia marketing company covering all aspects of client needs including television, radio, national press, marketing material, web design, and branding. - Data mining and reporting - Big data analysis - Data visualization and related design services. - Social media analytics and management

- Monitoring & Maintain Corporate Client's Network Health activity with SNMP. - Maintain DNS, Web, and MAIL servers on UNIX/LINUX-based systems. - Configure and Install networks of one of the first DSL equipment (Lucent) for the first DSL connections in Turkey. - Giving technical support via phone or in person

- Management of Artemis.EfesNet free web-mail services like (Hotmail) with 80.000 users. - Setup TACCACS and Radius access servers with Lucent products (Ascend Max, TNT) - Customer Support via Phone and face-to-face.

- Setup Custom OEM Computers and support with technical services or repair them. - Working with computer hardware and peripherals distribution companies' post-sale service departments and solve problems and follow through the warranty period.

- Setup Custom OEM Computers and support with technical services or repair them. - Working with computer hardware and peripherals distribution companies' post-sale service departments and solve problems and follow through the warranty period.

Basılı Medya