Yulia Savina

• Management of all CSPs working in the Client’s account in order to meet and exceed agreed service levels; • Gain the commitment of employees to the company goals and objectives; • Communication of company policy and procedure to staff and ensure that they are adhered to; • Communication of performance goals and measures to staff and provision of regular and constructive feedback; • Monitoring, coaching and training of employees;

• Answering incoming phone calls and e-mails; • Giving guidance and solving problems; • Communicate effectively with the customers; • Preparing reports and being responsible for administrative tasks.

• The analysis of dynamics of the market; • Connecting with the clients; • Organization an interrogations; • Arranging contacts with the clients; • Writing some parts of the marketing research reports; • Writing of business inquiries; • Writing of profiles of the company.

• Work with the primary accounting documentation; • Responsible for full processing of all Invoices from creation to payment; • Compliance of supporting documentation; • Responsible for contacts with suppliers of the company; • Maintaining the database for all providers; • Taking part in month closing; • Conducting contracts approval procedures according to company policy.

• The help to regional employees and consultation of regional heads in sphere of management of the personnel on questions: personnel administration, recruiting, training, the politics and procedures; • Work with contracts. (Partial drawing up, interaction on these questions with lawyers and accountants, register conducting under contracts); • Work from mass-media (placing in advertising mass-media, drawing up of texts for advertising, the conclusion of contracts, the control over placing); • Recruiting;