Ziauddin Zohaib

Developing training modules and conducting refresher sessions on a weekly basis Evaluating emails drafted by the employees who provide technical support in English to clients based in North America and EMEA regions Sharing feedback with the employees Assisting the stakeholders to prepare knowledge checks every fortnight

Conducted training needs assessment and developed content for employees Applied adult learning principles to create engaging content Collaborated with other trainers to gather feedback to improve the training content Managed a team that screens the job applicants on customer service aptitude, communication and technical skills Facilitated learning for New Hire employees on Soft Skills and Process Analyzed causes of performance problems in employees and coached them to bridge gaps in knowledge and skills