Zineti Hasan

•Oversee communication and processes between EU DTC Logistics and various warehouses. •Lead the Outsourcing team in managing pickups, deliveries, and return commercial invoicing. •Handle operational and system-related inquiries and requests for the DTC front team, focusing on D365 system optimization. •Map and implement new operational and system processes, ensuring continuous improvement and quality assurance.

•Provided customer support by answering questions, resolving issues, and processing orders and refunds in both German and English. •Addressed customer complaints, processed inquiries, and offered detailed information about company products and services.

•Managed customer requests related to logistics tracking and provided timely resolutions. •Communicated regularly with customers via phone and email, ensuring issues were addressed effectively. •Monitored end-to-end reverse logistics processes, ensuring optimal customer experience.

•Delivered educational consulting services, assisting students with applications, documentation, and academic guidance. •Managed translation and interpretation for specialized documents. •Coordinated translation projects and schedules, ensuring smooth workflow. •Directed internal office operations, overseeing administrative processes, invoicing, and providing support to the accounting department. •Managed office supplies, maintained inventory.

•Delivered educational consulting services, assisting students with applications, documentation, and academic guidance. •Managed translation and interpretation for specialized documents. •Coordinated translation projects and schedules, ensuring smooth workflow. •Directed internal office operations, overseeing administrative processes, invoicing, and providing support to the accounting department. •Managed office supplies, maintained inventory.

•Translated and legalized documents in medical, legal, business, and technical fields. •Provided simultaneous translation services during cross-examinations and court hearings. •Directed internal office operations, overseeing administrative processes, invoicing, and providing support to the accounting department. •Managed office supplies, maintained inventory. •Assistance with visa applications by collecting documents, providing information on procedures, and following the overall visa application process.