daniele giannini

• Developed, deployed and update all processes for Field Maintenance and Technical support during start-up. • Insuring all KPI's and objectives are met • Management reporting on all facets of Maintenance & Services (Microstrategy and Power BI) • Responsible for recruitment of new members of staff. • Identified procedure or process changes required to improve performance and productivity. • Prepared annual budgets with controls and initiatives to prevent overages and increase productivity.

• Developed, deployed and update all processes for Field Maintenance and Technical support during start up. • Insuring all KPI's and objectives are met. • Management reporting on all facets of Maintenance & Services • Identified procedure or process changes required to improve performance and productivity. • Led improvement initiatives to advance operational efficiencies and increase revenue. • Prepared annual budgets with controls and initiatives to prevent overages and increase productivity.

Responsible for Technical Product in UK with support of Verisure Product Department in Spain • Product trainer for Installers, Field Technicians, Technical and Customer Support operators. • Organize shifts and optimize work on daily and monthly basis • Remote support to customers, installers and field technicians. • Build ad hoc reports to analyze data using BI and BO software. • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.

• Mentored and guided employees to foster proper completion of assigned duties. • Support and motivate team • Ensure team hits Company KPIs • Established open and professional relationships with team members to achieve quick resolutions for various issues. • Assisted with new hire processing and existing training programs. • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals. • Participated in cross-functional team-building activities.

• Mentored and guided employees to foster proper completion of assigned duties. • Support and motivate team • Ensure team hits Company KPIs • Led team of 14 members while providing exceptional customer service. • Established open and professional relationships with team members to achieve quick resolutions for various issues. • Coached team members in customer service techniques, providing feedback and encouragement toward reaching individual and team goals.

• Properly completed work reports for each field visit. • Managed on-site and off-site installation, repair, maintenance and test tasks. • Discussed and recommended service options with customers and explained costs involved. • Trained and supported new hires resulting in better understanding of process flow and safety procedures. • Made sure to deliver high customer service. • Diagnosed errors and determined proper solutions • Properly completed work reports for each field visit

• Installing and maintaining Verisure Alarm Systems following company standards • Follow directions team leader provided in order to create and maintain high level of customer service. • Ensure that customer has all information and training to fully use alarm system.

• Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code • Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs • Installed and wired electrical transformers, service panels and circuit breakers • Inspected worksites and installations to verify compliance with state safety codes • Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge