matteo beltrame

• Customers Management: Managing all VIP & NVIP Customers Operations topics - i.e. gaming & betting activities & statistics, monitoring payments & withdrawals, prevent anti-money laundering, under-age & fraud prevention at customer accounts level. • Conversion/Retention activities: Recommend & utilise different bonus strategies & offer deals according with customers status.

As Owner of Bar/Restaurant Matteo's in Athens, was responsible for the P&L of the company, and legal representative. In the operational i was involved in Key accounting management: for the main Customers (companies in the neighbourhood), i was dedicated to make promotions, activities, new services openings (like delivery in office, on line orders with timeline of delivery) and co-marketing operations (offer for employees of the mount , fidelity card).

• Customer care and technical support services: via inbound and outbound calls, focused on business channel (Apple stores and Apple authorized repair shops). Per e-mail or telephone: in italian, English, Spanish with 100% customer satisfaction as well as Updating cost: regarding Apple updates

• Business development: re-contracting existing clients and seeking new ones. • Sales supervisor: setting targets for sales agents, analysing feedback, advice and support to sales force during sales/contract negotiations. •Marketing : developing online sales website, new catalogues and related price lists, including discounts and promotional activity with principle customers. • Export duties: ensure the quality of export documents, letters of credit , CRM and gentlemen agreements.

• Managing and developing key client relationships: in conjunction with the turnover objectives set by the sales director. Customer profile: Italian G.D.O. players as Coop, Auchan, Pam. • Weekly reporting activity: Sales per client, Sales per product (using Excel with Query system of SAP), feedback about customer needs and orientation, adjustment of budget targets. • Weekly sales forecast for purchase dept.

Master’s Degree in Economics (option:Marketing and Sales) Ca’ Foscari” University – Venice Final dissertation subject: Statistichal analisys about Auto industry in Italy years 1993-1997. Market segmentation through Statistichal SPSS