shanid ansari

As a Client Relations Specialist, ensure client success in HR tech solutions, specializing in time and attendance and payroll processing. Manage accounts, lead product implementation, and provide top-notch technical support. Drive customer success by cultivating strong relationships.Manage client accounts, addressing their unique needs promptly.Lead product implementation for optimal client usage.Provide responsive technical support for time and attendance and payroll processing for US and Canadian clients.

Experienced Delivery Specialist TLM Services with a track record managing major clients, including American Building Maintenance (ABM), HCSG, and divisions of the US Army. Proven leadership in user testing for our EPay Time Plus mobile app, contributing to software development excellence and heightened client satisfaction. - Customer Success | Account Management - User Testing Leadership - EPay Time Plus Mobile App Expertise - Software implementation - HR tech Consultant - Time & Attendance Specialist

Former Team Coach at Vodafone UK, adept in leading teams for the seamless delivery of technical and customer management services. Skills - Team Leadership - Technical Service Delivery - Customer Management - NPS Maintenance - FCR Improvement - Quality Audits Oversight Achievements - Led teams to excellence in technical and customer services at Vodafone UK. - Successfully improved NPS and FCR metrics through strategic leadership.

Experienced engineer providing top-tier support for UK customers in home broadband/Wi-Fi maintenance. Achievements - Spearheaded successful home broadband installations, ensuring seamless connectivity. - Implemented efficient maintenance protocols, minimizing downtime for customers. - Elevated customer satisfaction ratings through effective problem resolution. - Engineering background with expertise in broadband and Wi-Fi technologies. - Extensive experience in providing technical support to UK customers.

Customer Care Executive - Vodafone UK Upgrade & Retention: Expertly manage customer queries regarding upgrades and retentions. Billing: Navigate pro-rata billing inquiries with transparency and precision, providing customers with accurate information. Technical Assistance: Offer seamless technical assistance to customers, addressing concerns and ensuring optimal use of Vodafone services. Wi-Fi Maintenance: Address customer inquiries related to Wi-Fi installations and provide ongoing maintenance support.