swetha ojha

Currently working on AMS Project Providing offshore support to the client for multiple regions (global support) Resolving incidents and managing change requests & Providing training to the users on requests Assisting in testing process in order to discover errors & issues in business processes & documentation Coordinating with consultants from other modules such as MM, SD and HCM Identify gaps, issues and work around solutions

Involved in two implementation projects and two support projects • Configuration of Global Settings, General Ledger, Accounts Payables, Accounts Receivables, House Banks, Assets, Cost elements, Cost Center & Profit Center • Facilitating User Trainings, Preparing User manuals, Unit Test Scripts, Integration Test Scripts & documented the results • Configuration of Funds Center, Commitment Item and Master data in Funds Management. Master data upload of General Ledger, Vendors, Customers& Bank Keys.

• 3 successful migrations of Finance & Accounts Process from Europe and the US • Travelled to Europe and the US for project transitions • Expertise in Designing Test scripts and testing, manual and automation test scenarios &report defects • Complete understanding of process cycle of O2C (Order to Cash) and P2P (Procure to Pay) • Facilitating Trainings & Assessments to the new hires and existing team of Finance & Accounts Process. Preparing KPI’s, Dashboards and Facilitate Team Huddles

• Creation of contracts and Customer Master Information Records-dealt with Customer Master set up, Material Master, Pricing, Sales Orders and Scheduling Agreements in SAP • Ensure accurate cash postings and resolve disputes on Customer Accounts• Sending statements, Debtors, Dunning, Unapplied cash and Down payments reports to Customers • Performing audit on daily basis and Creating & updating of SOP’s • Handling Weekly calls with clients and analyzing Escalations • Implementing process improvement ideas

Human Resources Management HR Development International HRM Information Technology and Human Resources Information Systems

Commerce Economics Business Law

Civics Economics Commerce