yael rozentswieg

•day to day operation of 30 – 40 employees. •Coaching sessions with the employees for Motivation and KPI performance. •Monthly and yearly performance review & reports for contract extensions and feedback. •Soft skills coaching to improve the agent’s communication skills. •Technical support to the agents. •Conference calls with client to raise positional issues and performance report (KPI). •Skype interviews of new recruitments. •CRM program - analyzing statistical reports.

• Oversaw day to day operation of a team of 18 – 25 employees. • Presale Database management - providing the results to the client to continue the process. • Arrangement of work shifts to maximize the potential of the open business hours. • Monthly and yearly performance review & reports for contract extensions and feedback.

• Implementing promotions to increase sales. • Maintaining the store in proper order. • Maintained records of daily sales of the store. • Coordinated, supervised, and directed all aspects of the F&B outlets. • Assured and obtained the success of all banquet events.

• Supervised a team of Sales Representative. • Assisted Sales Representative whenever customer complaint arises. • Established setting standards and training for sales representatives. • Oversaw recruitment of new sales representatives. • Established training programs as necessary for senior and new sales representatives.

• Prepared rental contracts. • Collected payments from customers

• Inquired accurately the concerns of the customer to ensure utmost service is given to solve the issues. • Coordinated with Customer Service Centers and Rental station world wide to solve customer issues.

• Inquired accurately the concerns of the customer to ensure utmost service is given to solve the issues. • Coordinated with Customer Service Centers and Rental station world wide to solve customer issues.