Job Description:

Responsibilities will include:

• Contact person for the sales team in the field as well as customers throughout Europe

• Processing incoming orders for the Abiomed product range in SAP

• Tracking and filing of orders

• Preparation of quotes for the Sales team in SAP

• Complaints processing

• Contract management

• Issuing of reports for Sales & internal partners

Qualifications:

• Work experience in Customer Services

• Experience in dealing with customers and in order follow-up

• Excellent communication skills in German, Chinese and English

• Excellent computer skills (Microsoft Office, MS Excel, SAP S4 Hana, Salesforce)

• Analytical thinking skills

• Ability to work under time pressure

• Attention to details

• High level of energy, engagement and responsibility

• Strong organizational skills with the ability to multi-task

• Flexibility of work in the dynamic, changing environment

• Excellent communication skills, good working relationship

• Business awareness and focus on achieving common goals

• Highly developed interpersonal skills, responsibility and ethics

Required Skills: