Job Description:
Responsibilities will include:
- Contact person for the sales team in the field as well as customers throughout Europe
- Processing incoming orders for the Abiomed product range in SAP
- Tracking and filing of orders
- Preparation of quotes for the Sales team in SAP
- Complaints processing
- Contract management
- Issuing of reports for Sales & internal partners
Qualifications:
- Work experience in Customer Services
- Experience in dealing with customers and in order follow-up
- Excellent communication skills in German, French and English
- Excellent computer skills (Microsoft Office, MS Excel, SAP S4 Hana, Salesforce)
- Analytical thinking skills
- Ability to work under time pressure
- Attention to details
- High level of energy, engagement and responsibility
- Strong organizational skills with the ability to multi-task
- Flexibility of work in the dynamic, changing environment
- Excellent communication skills, good working relationship
- Business awareness and focus on achieving common goals
- Highly developed interpersonal skills, responsibility and ethics
