Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

We are looking for a Sr. IT Operations Technician (f/m/d) to strengthen our local IT team within our manufacturing operations side in Altshausen (Ulm Area).

In this role, you will have the opportunity to lead continuous improvements, ensure the reliability and efficiency of our IT infrastructure, drive a variety of on-site IT projects, and act as the key technical bridge between local business teams and central IT.

Join our team and explore exciting opportunities to grow your skills in specialised IT areas, while shaping the next step of your professional journey.

Key Responsibilities:

• Deliver hands-on L2 on-site support, resolving complex issues to maintain efficient operations.

• Monitor Help Desk trends, identify recurring challenges, and drive improvements across IT services.

• Facilitate onboarding and training for newly joining IT team members (f/m/d).

• Create and share clear training materials and documentation for the central IT L1 Support team.

• Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution.

• Provide local insights to guide practical and effective IT solutions.

Requirements:

• Extensive professional experience as an IT Technician (f/m/d), System Administrator (f/m/d), or in a similar role, with a strong focus on L2 support within a manufacturing environment.

• Solid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services.

• Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting.

• Familiarity with ITIL principles and best practices for incident, problem, and change management.

• Experience in first-line SAP support is considered an advantage.

• Proven project management skills.

• Knowledge of Operational Technology (OT) is an advantage.

• Very good command of German and English

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At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!

Visit https://www.ttigroup.com to find out more about us