Technical Solutions Specialist QLD (m/f/d)

Your Misson

• Provide regular care, in-servicing and maintenance of documentation, telepresence, integrated theatre equipment and instruments for customers in the field.
• Responsible for providing technical support and expertise to existing and potential customers.
• Diagnosing and solving issues where necessary.
• Provide QA control and service support including telephone/email support.
• Ensure all activities are conducted in a safe manner and that all operations and outcomes conform to AS/NZS3551 and KARL STORZ Australia ISO9001 policy.
• Ensure assessment and maintenance reports are sent to customers in a timely manner.
• Ensure all work is logged and all appropriate documentation completed in a timely manner to enable efficient processing of jobs with the use of internal systems such as Salesforce and SAP.
• Work closely with the Business Units to build a complete offering for customers, from sale to service.

Your Talent

• A tertiary qualification in electrical, electrical engineering or biomedical engineering is preferred, however not essential.
• Electrical Safety Testing certification.
• Previous experience in medical devices and instrumentation.
• Sound troubleshooting skills.
• Excellent communication skills, being able to work with different personalities in a hospital/ theatre environment.
• Strong commercial acumen and analytical ability.
• Familiarity with hospital/surgical environments and Australian standards AS3551 and AS3200 will also be highly regarded.
• The ability to understand and impart technical knowledge across a broad portfolio of products.