FDOIA - FDO Intercompany Supply Chain DC Subchapter

The Supply Chain Coordinator acts as a central interface between global sales organizations, Distributors, and management centers on one side and internal and external suppliers on the other side, and ensures a smooth process in terms of order and invoice flow.

Please note this role is for the branch Diabetes Care Basel.

The Perfect Candidate: We are looking for someone with a customer-oriented mindset who can effectively set priorities and deliver results. The ideal candidate communicates professionally and responsively in English, demonstrates a strong action- and solution-oriented approach with a can-do attitude, and thinks in a structured, process-focused way with great attention to detail. They are also a supportive team player, always ready to help colleagues and contribute to the success of the team.

General Information:

• Start Date: asap

• Latest Possible Start Date: 1.5.2026

• Planned Duration of Employment: (around 2 years)

• Extension (for temporary contracts): rather unlikely

• Workplace: Diabetes Care Basel

• Workload:100%

• Home Office: possible upon agreement with the manager/colleagues

• Hiring Manager: Sabine Engler

• Department: FDOIA • Working Hours: Standard

Tasks & Responsibilities:

• Ensure smooth, timely, and accurate order processing by entering sales orders into SAP according to defined specifications, considering shipping schedules, credit limits, and master data. Actively monitor data transmission (iDocs monitoring) and work on reports.

• Perform (virtual) goods receipt and (virtual) goods issue if needed.

• Prepare and collect all relevant export documents and ensure timely and correct provision to customers and logistics providers.

• Release sales invoices to accounting in accordance with ICFR guidelines.

• Manage possible issues and discrepancies by initiating necessary steps and corrective actions, involving corresponding stakeholders. Enter claims in the claim tool and investigate in process issues.

• Issue credit and debit notes by considering the month-end and year-end financial timelines and collect necessary approvals.

• Maintain customer master sheets and keep them accurate, and initiate changes when required.

• Exchange information with different stakeholders (internal & external) via emails and video/calls in English and/or German and/or French.

Must Haves:

• Bachelor’s degree in supply chain, customer service, or related disciplines *****

• 3-5 years of experience in a similar position with a successful approach *****

• Advanced knowledge of SAP (SD/MM), MS Office, and Google Suite knowledge

• Language Skills: Great communication skills in English (verbal & written), with German and French being a strong asset

• Customer-oriented mindset with the ability to set priorities and deliver results *****

• Strong action- and solution-oriented approach with a proactive, can-do attitude

• Structured, process-focused thinking with high attention to detail *****

• Supportive team player who actively contributes to team success

Nice to Haves:

• Former experience with Roche would be a plus