IT Support Engineer (m/w/d)

Workload: 60%

Your tasks:

• Provide Level 2 technical support for desktops, laptops, mobile devices, meeting rooms, printers, and peripherals
• Troubleshoot and resolve issues related to Windows OS, Microsoft 365, including email, VPN, and collaboration tools (Teams, SharePoint, OneDrive)
• Manage user accounts and access in Active Directory (on-prem) and Azure AD (Entra ID), including onboarding and offboarding
• Install, configure, and maintain hardware and software according to company standards
• Monitor and respond to incidents and service requests using an ITSM tool (ServiceNow)
• Perform root cause analysis and escalate complex issues to Level 3 teams when required
• Support network connectivity issues (LAN/WAN/Wi-Fi, VPN, firewall troubleshooting)
• Ensure compliance with IT security policies, data protection, and audit requirements
• Maintain documentation for procedures, configurations, and troubleshooting guides
• Assist in IT projects such as system upgrades, migrations, and rollout of new tools
• Provide user training and guidance on best practices and security awareness

Your Profile:

• 5–6 years of experience in IT Support / Desktop Support / End User Computing role
• Windows 10/11, basic Linux/macOS (optional)
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Microsoft Active Directory and Azure AD (Entra ID)
• Basic networking concepts (DNS, DHCP, TCP/IP, VPN)
• Experience with endpoint management tools (Intune or similar)
• Familiarity with ITSM tools and ticketing processes (ITIL framework or similar )
• Strong troubleshooting skills
• Ability to work independently and handle multiple priorities