ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

Title: Site Contracts Portfolio Manager

Role Summary:

Responsible for managing specific client partnership for the site contracts delivery, including portfolio level point of contact for internal and external stakeholders, managing performance activities and required KPIs for portfolio, pipeline monitoring, portfolio level metric reporting, preparing and updating portfolio templates, establishing portfolio level processes and procedures, and delivering training on client specific processes.

Responsibilities:

• Manages partnerships and working relationships at portfolio level for clients and/or projects.

• Defines, manages, and executes the site contract and budget strategy for assigned clients within study and portfolio level timelines to meet client deliverables.

• May be responsible for the fiscal management of allocated services with assigned clients including department budgeting and cost management, proposal/budget/RFP reviews, revenue recognition, units billing, identifying out of scope activities, and preparing change in scope documentation as required.

• Provide review of Master Services Agreement and/or Work Order review for site contracts for assigned portfolio as needed.

• May be responsible for support inputs into sales processes, i.e. maintenance of materials for RFIs, RFPs, or bid defense meetings, bespoke materials, and other ad hoc bid defense meeting attendance.

• Works closely and proactively with client to actively lead, develop, support, and contribute to the continuous improvement of client specific processes and procedures.

• Ensure consistency in adoption and implementation of client processes and expectations across site contracts team working on client portfolio.

• Accountable for site contracts team efficiency and adherence to portfolio specific standard operating procedures (SOPs), work instructions(WIs), project instructions, timelines, quality check processes, and study budgets for assigned portfolio clients.

• Provides portfolio level progress reporting, KPIs, and metrics to clients for site contracts activities.

• Monitors and assists with resourcing management at portfolio level to ensure required resources are available for projects to meet project and/or portfolio timelines and deliverables.

• Delivers training on client specific processes to site contracts negotiators and/or site contracts leads assigned to the portfolio.

• Ensures process and delivery consistency across designated portfolios and/or projects.

• May support portfolio level stakeholders, both internally and externally, in writing partnership manuals and/or governance plans.

• Supports Senior Site Contracts Portfolio Manager, Contracts Managers, and/or Director, Site Contracts as needed.

• Participates in initiatives to support improvement of client partnerships.

• Leads and/or participates in departmental and interdepartmental initiatives and process improvements, as assigned.

• Completes all required project, client, department, and ICON trainings on time and adheres to the applicable SOPs, processes, and procedures.

What you need:

• Bachelor's Degree

• 6-9 years of experience in a Clinical Research environment

• Demonstrates leadership skills and the ability to energize and develop others.

• Creates an environment of teamwork and has the ability to establish and maintain good relationships internally and externally.

• Operates independently with a willingness and ability to make decisions with minimal oversight and support.

• Utilizes robust critical thinking to resolve issues and make rational judgements.

• Able to effectively communicate with internal and external customers within all levels of the organization.

• Highly detail oriented with careful attention to detail.

• Ability to effectively organize, prioritize, and plan for competing priorities, including strong time management skills.

• Excellent oral and written communication skills.

• Strong attention to detail.

• Great interpersonal and communication skills.

• Confidence in dealing with external and internal clients.

• Exhibits extensive competency in Microsoft Office Suite applications (i.e. Word, Excel, Powerpoint, Outlook).

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply