Description

We're seeking a professional with a strong background in systems infrastructure and best-practice planning methods. The ideal candidate is comfortable interacting with numerous data sources and can present complex information to both technical and non-technical audiences.

As a Capacity Planning Analyst, you'll own the process of evaluating and forecasting infrastructure demand, with a specific focus on our customers' critical events. You'll partner directly with customer success managers and a wide range of engineering teams to ensure our systems are ready for major usage spikes, such as open enrollment, holiday sales, or other high-traffic events.

Responsibilities:

• Analyze and Evaluate: Review and analyze customer machine metrics to proactively identify potential capacity issues.

• Forecast Demand: Partner with product owners to understand their service architecture, roadmaps, and business forecasts to produce accurate infrastructure demand forecasts for compute, storage, and network resources.

• Make Recommendations: Develop and present clear recommendations to engineering teams for increasing capacity when necessary to prevent performance issues and ensure customer trust.

• Serve as an Expert: Act as a subject matter expert for internal teams, providing direct insights and analyses that customer success managers can relay to our customers.

• Collaborate and Innovate: Work cross-functionally with senior product owners, technical service teams, and data science professionals to optimize processes and contribute to building new automation tools.

• Build Relationships: Develop strong, trusting relationships with internal stakeholders to support the continued success of our products.

Required Skills and Experience:

• 3+ years of proven experience in operations, business intelligence, strategy and/or capacity planning.

  For Senior levels: 8+ years of experience.

• Strong analytical skills with experience consolidating complex datasets across various unconnected systems and platforms to tell a clear story.

• Fundamental knowledge of systems infrastructure and how services interact with underlying hardware.

• Experience building statistical models.

• Strong interpersonal and executive presentation skills for effective partnership and long-range planning.

• Experience presenting data in a consistent and repeatable manner to various stakeholders.

• Excellent communication skills, both written and verbal.

• Attention to detail with a focus on data quality.

• A collaborative spirit and excellent interpersonal skills.

• Proficiency with SQL.

• A related technical degree required.

Preferred Qualifications:

• Experience with cloud infrastructure is beneficial.

• The ability to work autonomously and manage multiple projects simultaneously.

• A passion for problem-solving and ensuring customer success.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.