Job Description

We are on the lookout for a Process Analyst (6-month fixed-term) to join the Global People Operations team on our journey to always deliver amazing experiences.

The role will focus on process mapping, standardization, and optimization of HR operational workflows across the employee lifecycle to support the enhancement of a Global People Operations model.

Working closely with People Operations, People Partners, Centers of Excellence (COEs), and the People Technology team, the Process Analyst ensures that processes are efficient, compliant, and aligned with global standards — while supporting automation and digital enablement initiatives.

This is a hands-on, project-focused role, ideal for a professional with strong process analysis skills and experience in People Operations environments.

• Process Analysis & Design: Map and document end-to-end People Operations processes across the employee lifecycle (Hire-to-Retire).
• Develop standardized process documentation, including SOPs, process maps, and RACI matrices.
• Participate in knowledge transfer sessions and create training materials and process documentation for Global People Operations teams.
• Continuous Improvement & Automation: Monitor and evaluate process performance post-implementation.
• Governance & Compliance: Ensure all process documentation aligns with global People policies, data privacy, and compliance standards (GDPR, local regulations).
• Stakeholder Engagement: Collaborate with People Partners, COEs, and Regional People Operations teams to gather process requirements.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Industrial Engineering, or related field.
• Lean Six Sigma Yellow/Green Belt certification preferred.
• 3–5 years’ experience in HR process improvement, HR operations, or Shared Services.
• Proven experience in process mapping, documentation, and workflow optimization.
• Strong knowledge of global HR processes (e.g., onboarding, offboarding, employee data management, payroll support).
• Familiarity with HR technologies such as Workday, SAP SuccessFactors, Oracle HCM.
• Experience working on HR transformation or system implementation projects preferred.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team ? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at inclusion@deliveryhero.cominclude it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.