Life as a Community Manager

At LOOP, we’re looking for passionate Community Managers to bring FMCG food brands to life across social platforms. You’ll spark conversations around products people use every day, turning moments like mealtime inspiration, product launches, and cultural trends into meaningful, engaging interactions.

You’ll shape how audiences experience and talk about brands in real time—building appetite, loyalty, and excitement. This role is for someone who understands fast-moving consumer culture, loves engaging with diverse audiences, and thrives in a dynamic environment where creativity and responsiveness drive impact.

Requirements and Responsibilities

• Engage Food Communities Daily: Respond to comments, messages, and conversations across social platforms, creating authentic interactions around food and product experiences.
• Drive Brand Appetite: Build and nurture engaged communities by turning everyday product moments into craveable, shareable content and conversations.
• Moderate with Brand Sensitivity: Handle inquiries, feedback, and complaints with care, maintaining a tone that reflects each brand’s identity and values, while working closely with the Customer Care team to ensure consistent, high-quality support and communication.
• Leverage Food, Beverage & Culture Trends: Stay on top of food trends, seasonal moments, and cultural conversations to keep content fresh, relevant, and engaging.
• Monitor Consumer Sentiment: Track feedback on products, campaigns, and brand perception, turning insights into actionable recommendations.
• Manage High-Volume Interaction: Oversee multiple channels and campaigns simultaneously, maintaining speed, accuracy, and consistency in a fast-paced FMCG environment.
• Communicate Clearly: You’ll be communicating at a native level in German, English, or French. We’re hiring multiple roles, and being fluent across a combination of these languages is a big plus.

At LOOP, we believe great work deserves fair pay — and that transparency builds trust. For this role, the gross annual starting salary (full-time, based in Austria) is EUR 40,000. That’s our baseline for candidates who meet the key requirements. If you bring more to the table — deeper experience, sharper skills — we’re ready to reflect that in your offer. Our internal compensation framework is designed to keep things fair, structured, and clear.

Benefits

4-day Workweek

At LOOP you can choose between a 5-day or a 4-day workweek – and have the freedom to switch between these models twice a year.

Free Sports and Fitness

Yoga, fitness, climbing, tennis and more. LOOP covers the costs and gives you access to fitness studios and sports facilities across Austria or Germany.

+20% Vacation

We don’t believe there can be enough time to recharge, that’s why all our team members get +20% vacation days per year — we call it Sunny Hours.

4000+ m² Office Space

Our loft space is part of our identity. An ideal environment for working, collaborating and finding inspiration — with an additional 600m² film- and photo studio.

100% Hybrid Work

Home office or LOOP office space? It’s your choice every day, and you don’t even need approval.

International and Diverse

Team members from 40+ different nationalities in 7 locations, English as main language and a 55% female leadership quota.

And much more

Language Courses, Visa Support, LOOP.Horizon workshops and trainings, Klimaticket Contribution, Audiobook Library, Headspace App Subscription, etc.

Our Culture

The key to LOOP's agency personality is our flat hierarchy and exceptional team culture. We believe that there is a wide range of talent in our team, so we won´t restrict passionate people from learning skills in new areas for professional growth. If you are motivated to join the LOOP team, we are happy to offer you a full-time position as a Community Manager in Salzburg, Vienna or Berlin.

About LOOP

LOOP is a digital-first lead agency, exploring the intersections between design, technology and digital brand building for leading brands. With a team of 400 digital talents and through data driven marketing, we help brave clients to stand out in the digital age. Over the last few years our brilliant team has done remarkable and innovative work for internationally recognised high-profile brands such as Puma, Audi, Breitling, Red Bull and numerous others.