To expand our team, we are seeking a proactive and dedicated Customer Success Manager (d/f/m) to join us. In this role, you will report to the Lead Key Account Manager Regions South & West and support our Key Account Managers while directly engaging with our valued clients to ensure their satisfaction and success.

What you'll do:

• Collaborate closely with our largest car dealerships to support the Key Account Management team.

• Manage contracts and develop trusted advisor relationships with key customer stakeholders.

• Understand customer needs and align them with the appropriate resources in our company for maximum customer success.

• Coordinate with the sales team to ensure seamless transitions from sales to onboarding.

• Create performance reports for advertising acceleration.

• Conduct weekly, monthly, and quarterly analyses for client support in ad quality.

• Perform special tasks as assigned by the Key Account Manager (KAM).

• Work with the technical team to resolve any issues impacting customer experience.

• Advocate for customer needs and feedback to the product development and management team.

• Develop and implement strategies to help customers adopt and maximize use of our platform.

• Monitor customer engagement and identify opportunities for growth and adoption.

• Develop a customer success roadmap for clients that outlines their journey from onboarding to loyalty.

Who you are:

• You have a solid understanding of customer journeys and can create strategies that enhance customer experience, drive growth, and boost customer satisfaction.

• Minimum of 1 year of relevant experience as a Customer Success Manager or in a similar customer-facing role.

• Experience managing all stages of the customer journey: Awareness, Sales, Onboarding, Adoption, and Loyalty.

• Strong problem-solving skills and the ability to manage complex situations.

• Ability to create and interpret data and develop reports.

• Experience with CRM software and other professional tools.

• Business fluent in German (minimum C1) and English.

Additional information

• Recharge with 28 days of paid time off.
• Stay mobile with a €50 monthly transportation/mobility allowance.
• Keep growing with a development budget and access to coaching.
• Family first - enjoy up to 12 (non-birth parent) or 20 (birth parent) weeks of fully paid parental leave.
• Learn anytime, anywhere with our online and offline library.
• Get rewarded with an attractive base salary and participation in our annual incentive plans.
• Work from anywhere - up to 20 days per year from wherever you feel most productive.
• Prioritize your well-being with a 24/7 Employee Assistance Programme for you and your immediate family.

Company description

Founded in 1996, mobile.de disrupted the status quo of buying and selling cars as the first online vehicle marketplace.

Today, we are Germany’s largest vehicle marketplace with around 1.4 million listed cars, commercial vehicles, motorcycles and e-bikes. Both private customers and more than 40,000 registered vehicle dealers use the platform and benefit from 108 million customer visits per month. As a "one-stop shop”, mobile.de’s offering includes financing and leasing solutions in addition to buying and selling – and we will not stop innovating. If you are driven by an eagerness to learn and a passion for collaboration then we should get to know each other.

mobile.de is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. We strongly encourage people from historically excluded groups to apply.

What we offer

Meaningful Work: We are a diverse, international, highly skilled and passionate team committed to a world where people share more and waste less. Every day you will have the opportunity to make a huge difference for our users, customers as well as shape the future.

Embracing AI: We’re at the forefront of integrating cutting-edge AI technologies into our operations. Being part of mobile.de you will work with and learn about AI tools, contributing to projects that leverage AI to enhance efficiency, improve customer experiences, and drive our mission forward. With an AI-first mindset, we foster a culture of continuous learning and experimentation, empowering our team to explore and apply AI in meaningful ways for the company and themselves.

Growth and Development: We are a global organisation who truly believes in growing our people. To support this we offer lots of development and training opportunities and provide a budget for our team members.

Connection and Inclusion: Our culture is the glue that holds us together. We believe in making meaningful connections and creating an inclusive atmosphere with lots of opportunities to connect both in your day to day work and through social team activities (online and offline).