Energy Support Specialist (German or Dutch Speaker) - Berlin (m/w/d)

Energy Support Specialist (German or Dutch Speaker) - Berlin (m/w/d)

Energy Support Specialist (German or Dutch Speaker) - Berlin (m/w/d)

Energy Support Specialist (German or Dutch Speaker) - Berlin (m/w/d)

Tesla Germany GmbH

Automobile und Zweiräder

Berlin

  • Art der Anstellung: Vollzeit
  • Vor Ort
  • Zu den Ersten gehören

Energy Support Specialist (German or Dutch Speaker) - Berlin (m/w/d)

Über diesen Job

Was Sie erwartet

THIS ROLE CAN BE BASED IN BERLIN OR AMSTERDAM Tesla is looking for a customer-focused, experienced and motivated Energy Customer Support Specialist to join our Energy team in Amsterdam or Berlin. If you love helping people, are customer-centric and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers and installers, provide product information, answer questions and resolve any problems that our customers and installers might face. You’ll mainly provide customer support for our home battery, the Powerwall. Tesla’s Powerwall is a home battery designed to store energy from solar or the grid, so our customers can use the energy anytime they want – at night or during an outage.

Was zu tun ist

  • Provide the highest level of verbal and written (technical) customer support via telephone and email systems
  • Evaluate the needs of customers & installers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
  • Determine the best course of action for all support activities
  • Communicate customer & installer concerns escalation team and others as necessary to resolve issues
  • Accurately record issues and data into CRM/Support Systems

Was mitzubringen ist

  • 2+ years of experience in a customer support role, experience in a technical environment is considered a plus
  • Excellent written and verbal communication in English and either German or Dutch
  • Ability to multi-task, prioritize, and manage time effectively
  • Familiarity with Customer Relationship Management systems and practices
  • Follow oral and written instructions with attention to detail
  • Establish and maintain positive, cooperative, working relationships
  • Work in a team-based environment and achieve common goals

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Apply at: https://www.tesla.com/careers/search/job/249936?source=BA

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.

Unternehmens-Details

company logo

Tesla Germany GmbH

Automobile und Zweiräder

10.001 oder mehr Mitarbeitende

Grünheide (Mark), Deutschland

Bewertung von Mitarbeitenden

Vorteile für Mitarbeitende

Flexible Arbeitszeiten
Home-Office
Kantine
Restaurant-Tickets
Kinderbetreuung
Betriebliche Altersvorsorge
Barrierefreiheit
Gesundheitsmaßnahmen
Betriebsarzt
Training
Parkplatz
Günstige Anbindung
Vorteile für Mitarbeitende
Firmenwagen
Smartphone
Gewinnbeteiligung
Veranstaltungen
Privat das Internet nutzen
Hunde willkommen

Unternehmenskultur

Unternehmenskultur

1385 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei Tesla Germany GmbH als eher modern.Dies stimmt ungefähr mit dem Branchen-Durchschnitt überein.

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