Global Renewal Manager (f/m/d)

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability.

The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.

This position is based in Munich, Germany.

We are seeking a detail-oriented and proactive Global Renewal Manager to join our team. This critical role will be responsible for managing our global contract renewal portfolio, ensuring high retention rates, and driving customer satisfaction through seamless renewal processes. The successful candidate will serve as the primary point of contact for contract renewals, working cross-functionally to deliver exceptional customer experiences and maximize revenue retention.

Key Responsibilities

• Manage all contract renewals and updates across IDnow's global customer portfolio,
• Ensure renewal discussions are initiated well in advance of contract expiry dates,
• Handle contract modifications, including adding new service providers and updating terms,
• Coordinate effectively with legal, finance, and delivery teams throughout the renewal process,
• Proactively identify renewal risks and implement mitigation strategies,
• Maintain accurate renewal forecasting and pipeline management,
• Drive customer success initiatives to improve renewal rates and satisfaction,
• Develop and maintain strong relationships with key stakeholders and decision-makers,
• Negotiate renewal terms that align with both customer needs and company objectives,
• Create compelling renewal proposals and presentations.

Preferred Experience

• Bachelor's degree in Business, Finance, Law, or related field preferred,
• Proven experience in contract management, renewals, or customer success roles,
• Experience in SaaS, fintech, or technology sectors is advantageous,
• Strong negotiation and communication skills with ability to influence stakeholders,
• Exceptional organizational skills with ability to manage multiple renewals concurrently,
• Detail-oriented approach with strong analytical and problem-solving capabilities,
• Customer-focused mindset with proactive communication style,
• Experience working with cross-functional teams (Legal, Finance, Operations),
• Proficiency in CRM systems and contract management tools,
• Fluency in English required; additional European languages appreciated.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

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