About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are looking for a motivated and service-oriented Operations Intern to join our team. This role is designed for a student or recent graduate eager to understand the inner workings of a high-end hotel. You will rotate through key departments—including Front Office and Housekeeping—to learn how we deliver a seamless guest experience.

Your responsibilities

• Guest Experience & Front Office

• Assist with guest check-ins and check-outs using our Property Management System (PMS).

• Provide concierge-level recommendations for local attractions, dining, and transport.

• Handle guest inquiries and resolve minor complaints with professional diplomacy.

• Rooms Division & Housekeeping

• Conduct room inspections to ensure they meet our "perfect arrival" standards.

• Coordinate with the maintenance team regarding any facility repairs or guest requests.

• Assist the Housekeeping Manager with staff scheduling and laundry logistics.

• Administrative & Management Support

• Attend weekly operations meetings to understand KPI tracking (Occupancy, ADR, RevPAR).

• Help update Standard Operating Procedures (SOPs) for various departments.

• Assist the General Manager with special projects, such as event planning or guest feedback analysis.

Your qualifications

• 1 year of study or work experience in the hospitality or customer service industry, preferably in a hotel or serviced apartment

• Proficiency in German and English ; additional languages are a plus

• Proven ability to exceed guest expectations and achieve high satisfaction scores

• Excellent interpersonal, written, and verbal communication skills, including the ability to connect with guests from diverse backgrounds

• Strong analytical and problem-solving skills, with a proactive approach to addressing guest concerns

• Proficiency in Google Suite, Google Drive, and PMS/helpdesk systems

• Willingness to work rotating shifts, 5 days a week (including weekends and public holidays)

What we offer

• Welcome Package: Start your journey with us fully equipped - Habyt swag and all the tech you need from day one.

• Team Events: Connect and have fun with your colleagues at our regular, lively company events.

• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.

• Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club.

• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.

• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

Department

Hospitality

Role

1. Intern / Working Student

Locations

Berlin - Waterfront

Monthly salary

€2,434