Are you technically capable, highly organised and great with people? Do you speak fluent German and want to help clients get the most out of a world-class SaaS platform?

Then this is the role you have been looking for. Join a lean-by-design, fast-growth and globally recognised B2B SaaS company as a product specialist focused on the DACH+ markets.

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Our much-loved products are in high demand and proven to make a difference to our clients' lives. You’ll be at the front line helping potential clients explore the platform through clear, supportive pre-sales conversations and when they’re ready to get started, you’ll guide them with smooth onboarding, responsive support and thoughtful follow-up.

Strong communication skills, patience, curiosity, keenness to learn, and friendliness are key to success in this role. Comfort with commercial conversations will set you apart.

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Creative Force is experiencing tremendous growth and as we scale our efforts in 2025 and beyond, we’re looking for enthusiastic and astute individuals to join our diverse team of Jedis.

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You'll be a respected member of our remote global Client Success team and will be well supported with the tools, knowledge and answers you need to provide exceptional levels of service.

In time, you’ll master the Force: knowing how to work across departments, align with different teams and draw on collective expertise to support our clients. You’ll have the backing you need at every turn to develop that understanding with confidence.

• Help prospects find the specific value they seek (“this is the product you are looking for”)

• With our help, learn to be a product and SaaS expert to confidently demonstrate and answer product questions with clients and prospects

• Provide technically accurate responses after carefully testing necessary scenarios

• Collaborate with our diverse international team to push us on the leading edge of our fields

• Onboard and support DACH+ clients

• Respond quickly (we’re big on speed)

• Identify and report common user issues for product improvement

• Able to really listen to people, get to the heart of the issue and see it through to resolution

• Convey appreciation and respect to our clients at all times

• Strive to build trusting relationships based on honesty and transparency

• You are a native German speaker with business-level English fluency

• You’re located in Germany or somewhere in Europe (UTC +1 or +2)

• Minimum 3 years SaaS experience in a technical support role

• You have fantastic interpersonal skills and are an excellent communicator, verbal and written

• A sharp commercial instinct is a major advantage. Guide conversations with purpose and spot opportunities to add real value!

• You love to talk to people. Four-five meetings a day only makes you more energetic!

• You love solving problems and helping others solve theirs

• You write in well constructed sentences and pay attention to detail

• Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don't need to know how to work them but you must know about them (well enough)

• You’re super organised and process oriented. You are comfortable using multiple software for various aspects of the role. We have a process (and tool) for everything!

• You can work independently, are self-motivated, but enjoy being part of a team

• Working remotely suits you perfectly, your natural work ethic makes you a high performer!

• You have access to fast, reliable internet and a dedicated space to work without distractions

Work-life balance

• 38 hour work week, Monday to Friday (your weekends are yours)

• 20 days paid annual leave

• 12 days paid public holidays (your local country/region public holidays)

• Your birthday is a holiday every year

Personal development and well-being

• Commitment to continued learning and development

• A culture of promoting work life balance

• Access to mental health support

Location and compensation

• Full-time role, based remotely, work from anywhere in Germany or somewhere in Europe (UTC +1 or +2)

• Competitive salary, indexed to your experience and location

• Budget for computer and office equipment (pending 6 month probationary period)

Respect, growth and stability

• Friendly, sociable, responsible, collaborative team (a great place to be)

• Respect for each other’s time, value and contribution

• Regular communication with global team via chat and video calls

• Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends

• Stable, bootstrapped, independent business (no VCs calling the shots)

Submission is via the Creative Force system only, the application will take you about 15-20 minutes. Applications from outside the system will not be considered: https://careers.creativeforce.team/