We are seeking a dynamic Sales Process Improvement Specialist (d/f/m) to optimize our sales operations through data-driven insights, process automation, and AI-powered solutions. This role combines traditional sales operations expertise with cutting-edge artificial intelligence capabilities to drive revenue growth and operational efficiency.

Your role :

Process Analysis & Optimization

• Map, analyze, and redesign complex sales workflows

• Support Integration of AI tools with existing sales stack

• Identify bottlenecks and inefficiencies in the sales funnel

• Implement lean methodologies and continuous improvement frameworks

• Design and execute A/B tests for process optimization

Sales Operations Management

• Develop sales playbooks and standardized procedures with an AI first focus

• Establish KPIs and metrics for sales effectiveness measurement

• Utilize recommendation AI engines for cross-selling/upselling

• Configure and optimize systems (e.g. Salesforce)

Change Management

• Lead cross-functional process improvement initiatives

• Train sales teams on new processes and tools

• Manage stakeholder communication and buy-in

• Develop change management strategies for sales transformation

Your skill profile:

• 3-5 years in sales operations, business analysis, or process improvement

• 1+ years working with AI/automation tools

• Bachelor's degree in Business, Engineering, Analytics, or related field

• Relevant certifications (Salesforce Admin, Google Analytics, etc.)

• Proven track record of measurable process improvements

• Experience in Sales Administration tools, processes, sales process Mapping and process documentation

• Experience in complex project and stakeholder management

• An understanding of different cultures, process flows and operations support applications, a strong result orientation, a deep multi-project implementation expertise are essential

• High energy team player who quickly assumes responsibility and is willing to face new challenges and situations driving them to success essential together with your team

• Self-driven, proactive, open minded, results-oriented with a positive attitude and a clear focus on high quality

• Strong communication, documentation and facilitation skills

• Business fluent in English, good level of German and/or willing to learn

Additional information

• Recharge with 28 days of paid time off.
• Stay mobile with a €50 monthly transportation/mobility allowance.
• Keep growing with a development budget and access to coaching.
• Family first - enjoy up to 12 (non-birth parent) or 20 (birth parent) weeks of fully paid parental leave.
• Learn anytime, anywhere with our online and offline library.
• Get rewarded with an attractive base salary and participation in our annual incentive plans.
• Work from anywhere - up to 20 days per year from wherever you feel most productive.
• Prioritize your well-being with a 24/7 Employee Assistance Programme for you and your immediate family.

Company description

Founded in 1996, mobile.de disrupted the status quo of buying and selling cars as the first online vehicle marketplace.

Today, we are Germany’s largest vehicle marketplace with around 1.4 million listed cars, commercial vehicles, motorcycles and e-bikes. Both private customers and more than 40,000 registered vehicle dealers use the platform and benefit from 108 million customer visits per month. As a "one-stop shop”, mobile.de’s offering includes financing and leasing solutions in addition to buying and selling – and we will not stop innovating. If you are driven by an eagerness to learn and a passion for collaboration then we should get to know each other.

mobile.de is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. We strongly encourage people from historically excluded groups to apply.

What we offer

Meaningful Work: We are a diverse, international, highly skilled and passionate team committed to a world where people share more and waste less. Every day you will have the opportunity to make a huge difference for our users, customers as well as shape the future.

Embracing AI: We’re at the forefront of integrating cutting-edge AI technologies into our operations. Being part of mobile.de you will work with and learn about AI tools, contributing to projects that leverage AI to enhance efficiency, improve customer experiences, and drive our mission forward. With an AI-first mindset, we foster a culture of continuous learning and experimentation, empowering our team to explore and apply AI in meaningful ways for the company and themselves.

Growth and Development: We are a global organisation who truly believes in growing our people. To support this we offer lots of development and training opportunities and provide a budget for our team members.

Connection and Inclusion: Our culture is the glue that holds us together. We believe in making meaningful connections and creating an inclusive atmosphere with lots of opportunities to connect both in your day to day work and through social team activities (online and offline).