Change the way the world travels

Be part of the GetYourGuide journey and connect people with unforgettable travel experiences worldwide. Since 2009, millions of travelers have booked unique activities with us in over 12,000 cities. Our headquarters in Berlin is supported by local offices across the globe, from New York to Bangkok.

Ready to join a diverse community of over 850 fellow explorers dedicated to revolutionizing the travel experience industry? Check out getyourguide.careers to learn more.

Team mission

We are seeking an experienced Operations Support Analyst to drive insight, data-driven decisions and innovation through data analytics. This senior-level individual contributor position requires someone who can proactively manage change, solve complex problems, and demonstrate exemplary data related thought leadership.

Your mission

Data Analytics and Engineering:

• Create and validate data metrics independently using SQL / Python.
• Develop quantitative analysis and statistical models to evaluate and steer Care decision-making.
• Strong knowledge of SQL and Python for analysis.
• Maintain GetYourGuide data governance standards.
• Conduct impact analysis and report findings to senior leadership.

Stakeholder Management & Collaboration:

• Build and maintain relationships with key stakeholders across departments.
• Lead Care department data training sessions.
• Serve as an escalation point for Care data first-line queries.
• Mentor newer Operations Analyst team members and provide guidance.
• Estimate and manage workloads independently.

Your toolkit

• Advanced proficiency in SQL/Python and data manipulation tools (Databricks, Looker).
• Strong analytical and problem-solving capabilities.
• Excellent project management and organizational skills.
• Superior stakeholder management abilities.
• Proven change management expertise.
• Strong communication and presentation skills.
• Extensive experience in operations support or similar role.
• Deep understanding of business analytics and data governance.
• Proven ability to work independently and lead initiatives.
• Strong technical background in data analysis and reporting.
• Experience in managing and mentoring team members.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 40 days per year
• Flexible working arrangements to support work-life balance
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.