Your mission

• Ownership : As Senior Product Manager (m/f/d), you will be responsible for driving vision and execution of overarching product initiatives that significantly boost automation of complex processes for our operations teams on our b2b CX marketplace platform (e.g. business and workforce management, development of platform users, training and success management).
• Creative freedom : You will have the autonomy to design new products from the ground up, contribute your own ideas, and work collaboratively with your team and stakeholders to prioritize initiatives that create the biggest impact.
• Innovation : You will collaborate with a top-tier engineering team to integrate state-of-the-art technologies into our platform and new products. Your work will cover a broad spectrum, from developing small MVPs and pilot projects to large-scale production systems handling thousands of interactions per day.
• Impact : This role provides the opportunity to significantly contribute to the company’s success and growth story. By focusing on the economic impact of products, you can hone your skills as value-generating product expert.

Your skillset

• Love for Engineering and Digital Products: You have an engineering or product background and several years of experience in engineering and product management, ideally in a fast growing SME company or your own startup. Experience in operations-related fields or consulting background is a plus.
• Entrepreneurial Mindset: You are curious and have a hands-on, can-do attitude. You go the extra mile to rapidly prototype, iterate, and identify new product opportunities. Additionally, you recognize opportunities to maximize user value and business impact.
• Proven impact: You can demonstrate proven success from end-to-end product projects where your work has made a difference.
• Structure & Prioritization: You excel at breaking down and structuring complex challenges, have a strong affinity for data, and possess the technical understanding to make fast, well-informed decisions about which ideas to pursue.
• Communication Skills: You have strong communication skills in both English and German and enjoy collaborating with especially senior stakeholders across different departments and backgrounds as well as within your cross-functional team.

Your winning deal

• Your benefits: In addition to 30 days of vacation, we also offer you a job lunch allowance (€69 per month), a "Givve” card (topped up with €50 per month), discounts via "Corporate Benefits”, the option of a JobRad-Leasing, pension contributions (occupational pension & VL) and great team and company events.
• Your workplace: You will work in a flexible, hybrid model from one of our dog-friendly and modern offices and will have the opportunity to do "work from abroad” within the EU for 2 weeks a year (*only applies to employees with an EU passport)
• Your footprint: A position in a profitable company where you have the freedom and confidence to help shape it and work with us on the "future of work”.
• The values: We score highly with an open, authentic culture and a high-performing and humorous team that is already looking forward to making bold decisions with you and breaking new ground that will lead us to sustainable success.
• Your opportunity: From day one, you will have the opportunity to take on responsibility, drive innovation and develop the company and yourself together with a team of experts.

About Us

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?

Then yoummday is the right place for you!

yoummday: "You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents ("talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 400 employees ("daymakers”) at 5 locations in Europe - further growth is inevitable ;).

Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.