Senior Program Manager (f/m/d)

At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.

Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.

We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.

This position can be based in Munich or Berlin.

We are seeking a highly skilled Senior Program Manager to join our team, reporting directly to the Chief of Staff.

In this role, you will operate at the interface of our Product and Commercial departments, driving the successful migration of customers across DACH, France, and the rest of Europe. You will coordinate large-scale, product-led migration initiatives, ensuring seamless collaboration across functions and translating these results into clear migration strategies and playbooks.

Your success will be measured by your ability to deliver migrations on time and to plan, achieving company goals while keeping product, commercial, and legal/finance aligned and working toward the same outcomes.

Key Responsibilities

The role involves a mix of program management, cross-functional collaboration, and communication. This role reports into the Chief of Staff in the CEO Office and works closely with and is expected to have a strong working relationship with senior leadership in Product , Engineering, Commercial , Legal and Finance.

• Program Ownership - Customer Migration: Lead the planning, execution, and delivery of complex migration programs, ensuring deliverables are met on time, within scope, and within budget. Coordinate timelines and targets at the intersection of Product, Account Management, Customer Success, Legal, Finance, and external partners. Identify and track risks, blockers, and readiness at an organizational level.
• Migration Strategy & Playbooks: Build and maintain structured migration approaches tailored to different customer segments (cloud-setup, products, regions). Support Commercial to define incentives, outreach, and communication strategies. Ensure neutral, objective tracking and reporting of migration progress.
• Stakeholder Management: Manage multiple stakeholders at varying levels across the business. Drive alignment between Product, Commercial, and other functions by acting as a bridge between initiatives. Foster engagement and communication throughout the program lifecycle.
• Reporting and Progress Tracking: Define and track key metrics to measure program success. Prepare and present program reports to stakeholders and senior leadership. Ensure transparency and accountability across workstreams.

Preferred Experience

• 5+ years of professional experience, ideally in SaaS or fast-paced tech environments, or as a consultant.
• At least 2 years of experience in program/project management, operations, or customer migration projects in a cross-functional environment (e.g., product, engineering, commercial).
• Bachelor’s degree required; MBA or equivalent advanced degree a plus.
• Strong track record in coordinating cross-functional initiatives; SaaS or legacy product migration experience a plus.
• Skilled in managing senior leadership and tech/commercial stakeholders; Product and Commercial experience highly valuable.
• Clear, structured communicator with exceptional written, verbal, and interpersonal skills.
• Strategic, goal-oriented thinker with consultative problem-solving skills.
• Pragmatic, calm under pressure, solution-focused, experienced in working across cultures (France and Germany a plus).
• Proficient in Jira, Confluence, Microsoft 365, and similar project management tools.
• Fluent English required; German and/or French a strong plus.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of the training Platform Udemy!
• A supportive feedback-based culture where respect and integrity guide us in what we do.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours; we help you collaborate and connect with your colleagues both locally and remotely.
• Paid special leave days.
• Workcation possibilities.
• Specific, locational benefits.

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

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