Service Center Agent

To support our reservations team , we are looking for YOU - a Service Center Agent (m/f/d).

This position is available in 3 time models: (24h, 32h and 40h per week).

We are also happy to consider applications for positions such as Reservation Assistant, Call Center Agent, Customer Service Agent, Telephone Operator, or simply career changers who enjoy customer contact and customer support!

OUR RANGE

• 75% - 90% discount on private overnight stays in all a&o Hostels (depending on length of service)

• attractive corporate benefits as well as discounted leisure activities and events

• subsidized language courses

• subsidized company pension scheme

• 100% coverage of your public transport costs (Deutschlandticket)

• Support for your further education in the form of various training courses

• Mental Health: We offer you free and anonymous mental health coaching through our independent partner "nilo" (www.nilohealth.com), who supports you with professional, private and health challenges.

• Of course, we provide drinks, fruit and vegetables daily.

• Length-of-service bonuses in the form of cash bonuses and additional vacation days

YOUR JOB

• From our central office in Berlin Mitte, you will be in daily telephone and written contact with our guests, tour operators and receptions.

• Purely inbound business (no outbound)

• You will advise and assist our guests, independently manage reservations in the booking system, create offers and invoices, and much more.

• Teamwork is very important to us, therefore you will also be in close contact across departments, e.g. with the sales team, our accounting department or our reception staff.

YOUR PROFILE

• Do you have an open personality and enjoy talking on the phone?

• You are fluent in German and English, both spoken and written – of course, we welcome any additional languages you speak (Czech, Danish and Dutch are an advantage).

• You are a team player – but still shine through your decisiveness.

• Reliability, service orientation, flexibility and resilience, as well as a friendly demeanor even under stress are a matter of course for you.

• By the way: we also support career changers – experience in the catering, hotel or service industry is an advantage, but not a requirement.

• Do you value quick decision-making and communication channels, and do you appreciate your department head's willingness to listen? Then you've come to the right place!

Are you the cheerful, service-oriented and hospitable person we are looking for?

We look forward to receiving your application (resume, cover letter, salary expectations, and earliest possible start date).

Apply now!