Purpose of the job:

• Lead and manage the development of a value calculator and consolidate value-based use cases library for digital offerings.
• Lead development of Service Level Agreements (SLA) definitions, standards and KPIs.

• Perform a coordination role for internal stakeholders related to SLA levels and Value calculator.
• Support the Sales, marketing and tender teams in the go-to-market with development of SLA levels, value calculator and their use cases approach in order to deliver a competitive proposal.

Key accountabilities:

Value Calculator:

• Develop a library of Digital uses cases oriented toward bringing value to end customers
• Develop a value creation framework along with a calculator to quantify and qualify customer benefits
• Define customer value from a qualitative point of view through pre-defined checklist or questionnaire
• Quantify value through an Excel file (calculator) to automate value calculating through pre-defined metrics
• Being an ambassador for digital use cases and value creation and value calculator in the organisation

• Develop SLA levels (bronze, silver, gold, platinum) along with defined KPIs (response time..etc)
• Develop a library of Digital uses cases oriented toward bringing value to end customers
• Being an ambassador for the Digital Solutions portfolio;
• Lead regular meetings with internal stakeholders.
• Prepare and update governance reports on SLA development.
• Support in the definition of the operating model to operate IT service management processes during SLA execution.

Digital Offering:

• Map use cases to different SLA levels with quantified value-added benefits
• Being an ambassador for the DS portfolio and digital offering.
• Coordinate and liaise with central teams on Services Digital offering from marketing to solutions owners.
• Perform market and competition analysis around Digital SLAs and SaaS offering for Railways.
• Prepare and update governance reports for each monthly to give visibility on progress and market update.

Performance measurements:

• Use cases library structure and value calculator efficiency
• SLA levels definitions and proposed KPIs
• REX from sales and bid team

Educational Requirements:

University degree in Engineering or Business Discipline

Experience

Competencies & Skills

• Problem solving capacity
• Self-motivated
• Attention to detail
• Ability to work independently
• Effective, professional interpersonal skills including communication.
• Strong team player
• Good understanding for IT service management (preferably ITIL processes).
• Knowledge of SaaS / PaaS / Managed Services business models and costing.
• Business acumen
• Good analytical skills and structured approach.
• Proven track record of working with Excel.
• Very good English skills.