Über diesen Job

We live in a connected world. Whether you are chatting to loved ones overseas, or depending upon connected healthcare devices, reliable connectivity is essential and therefore we provide easy and borderless communication to all people and things. Comfone is a pioneer in global international roaming services, a market in constant technological evolution. We are proud of our contributions in defining the standards and shaping this industry. Over more than 25 years, our roaming services have helped billions of subscribers stay connected when it really matters.

We are a Swiss company based in Bern with regional offices covering Europe, Latin America, North America and Asia Pacific. We are an international team with staff from more than 40 different nationalities, speaking more than 32 languages and driven by values of diversity, equity, and inclusion into our daily operations.

To learn more about the company, please check our website www.comfone.com

The position is open to Swiss and EU nationals, and to holder of a valid Swiss work permit.

Sales Support Manager - 100% - at our HQ in Bern

To start work immediately or at a later date by agreement.

A Sales Support Manager oversees the administrative and logistical aspects of a sales team's operations, ensuring they have the resources and support needed to achieve their goals. This role involves coordinating sales activities, analysing sales data, and contributing to the overall sales strategy. The Sales Support Manager is a member of a Sales Team and is responsible for management and coordination of the sales support processes, providing exceptional customer service, and ensuring efficient sales operations. The role involves process improvement, coordination with sales experts and teams, and managing their and customer inquiries and issues. This position requires, strong communication skills, and the ability to work in a multicultural environment. The Sales Support Manager will collaborate closely with the other internal teams, including Product Management, Service Delivery team and Comfone Executive Management Team.

Your responsibilities

Manage and coordinate the sales support processes
Ensure smooth and efficient sales processes, administrate the sales contracts and ensure work accuracy
Liaise between the Sales Team members and customers to handle inquiries and issues
Track sales performance and provide actionable insights (sales performance report on the monthly basis)
Develop and implement process improvements
Manage and coordinate the customer RFQ projects in collaboration with responsible Sales Account Manager, Marketing Manager, Product Manager or VP Business development and Legal Expert
Work with the customer RFQ / RFI on-line tools, upon customer request
Manage sales related functions of the ERP / CRM systems
Maintain up-to-date Tender and Master Sales template documents
Create the cover letters, POs, simple offers and addendums
Coordinate with other departments to support sales initiatives
Constantly improve sales support management skills

Your ideal profile

Completed vocational training (Swiss Federal Certificate of Competence – EFZ) or Higher Degree in Telecommunications, Economics, Management, Business Administration or a related field
3-6 years of experience in sales support, roaming management / co-ordination, sales, project management or a similar role at mobile operator or service provider side
Proven project management skills
Excellent Presentation Skills
Strong communication and interpersonal skills
Ability to analyse data and provide strategic insights
Customer-focused and detail-oriented mindset
Excellent problem-solving skills
Ability to work under pressure and meet deadlines
Extensive experience with Microsoft Office (Excel, Word, PowerPoint) and AI-powered tools such as ChatGPT, with strong proficiency in Microsoft Teams
Fluent in English; knowledge of additional languages is a plus

We offer

Beside of a variety of challenges within a growth-oriented market, and the possibility to shape the future of our dynamic and highly successful company, we offer:

A friendly work environment with theme evenings, Apéros, raclette evenings and more!
A multi-cultural and multi-linguistic team with English as the corporate language
Yearly international events with our clients from all over the world (ConneXion)
Competitive salary
Flexible and partially remote work time
Brand new office with state-of-the-art equipment
SBB half-fare abonnement
Mobile phone subscription and subsidy for handset purchase
Special prices at restaurants close to HQ in Bern
Onboarding with consequent training and introduction to all departments
Support for advanced education
Company events (Summer events, Christmas Party, Team events …)

Workplace

Gehalts-Prognose

Unternehmens-Details

Comfone

Telekommunikation

51-200 Mitarbeitende

Bern, Schweiz

Bewertung von Mitarbeitenden

Gesamtbewertung

3.0

Basierend auf 18 Bewertungen

Vorteile für Mitarbeitende

Flexible Arbeitszeiten

Home-Office

Kantine

Restaurant-Tickets

Betriebliche Altersvorsorge

Barrierefreiheit

Gesundheitsmaßnahmen

Training

Parkplatz

Günstige Anbindung

Vorteile für Mitarbeitende

Smartphone

Gewinnbeteiligung

Veranstaltungen

Privat das Internet nutzen

Unternehmenskultur

18 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei Comfone als eher traditionell.Der Branchen-Durchschnitt geht übrigens leicht in Richtung modern

Mehr Infos anzeigen

Sales Support Manager - 100% - at our HQ in Bern