Infrastructure Technology - Customer Support Engineer
Infrastructure Technology - Customer Support Engineer
Infrastructure Technology - Customer Support Engineer
Infrastructure Technology - Customer Support Engineer
Accenture
Beratung, Consulting
Bias
- Art der Anstellung: Vollzeit
- 60.000 € – 73.500 € (von XING geschätzt)
- Vor Ort
Infrastructure Technology - Customer Support Engineer
Über diesen Job
Infrastructure Technology - Customer Support Engineer
- Plaine Wilhems
- Negotiable
- Permanent
- Added 30/06/2025
- Closing 30/07/2025
- Gloria Melin
Job Summary:
Provide day to day IT Support to the organization and resolving service request or problem related to IT Assets, such as workstations and peripherals and managing the IT Asset Storage and Database.
Candidate should be able to manage the IT operations whilst focusing the Customer Satisfaction. Ensuring to provide the operational support role across a shift system.
Responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.
Key Responsibilities:
Follow IT asset management policies, process and procedures
Good troubleshooting knowledge for Desktops/Laptops and basic level server hardware skills
Basic knowledge of IP Telephony and IPT troubleshooting skills
Basic understanding of the Network topology & network connectivity (LAN/VLAN/WAN).
Understanding network protocols, addressing schemes and basic skills to troubleshoot the network components
Problem solving skills, good interpersonal skills, fast learner and good verbal & written communication skills [French & English]
Administers process/ tools that support/ facilitate the asset management process for the effective tracking and monitoring of IT assets
Implements proper allocation and distribution of IT assets
Knowledge of call logging tools like Remedy, Service Now, amongst others
Requirements:
- Diploma in Information Technology/ Computer Science/ Electronics & Computer Science, OR any equivalent degree course
- 1 - 4 years of working experience relevant to IT Support/ Infrastructure Support Role
Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us at www.accenture.com
Gehalts-Prognose
Bewertung von Mitarbeitenden
Gesamtbewertung
Basierend auf 4.361 BewertungenVorteile für Mitarbeitende
Unternehmenskultur
Unternehmenskultur
4361 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei Accenture als modern.Dies stimmt ungefähr mit dem Branchen-Durchschnitt überein.