Job Summary:

Provide day to day IT Support to the organization and resolving service request or problem related to IT Assets, such as workstations and peripherals and managing the IT Asset Storage and Database.

Candidate should be able to manage the IT operations whilst focusing the Customer Satisfaction. Ensuring to provide the operational support role across a shift system.

Responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.

Key Responsibilities:

• Follow IT asset management policies, process and procedures

• Good troubleshooting knowledge for Desktops/Laptops and basic level server hardware skills

• Basic knowledge of IP Telephony and IPT troubleshooting skills

• Basic understanding of the Network topology & network connectivity (LAN/VLAN/WAN).

• Understanding network protocols, addressing schemes and basic skills to troubleshoot the network components

• Problem solving skills, good interpersonal skills, fast learner and good verbal & written communication skills [French & English]

• Administers process/ tools that support/ facilitate the asset management process for the effective tracking and monitoring of IT assets

• Implements proper allocation and distribution of IT assets

• Knowledge of call logging tools like Remedy, Service Now, amongst others

Requirements:

• Diploma in Information Technology/ Computer Science/ Electronics & Computer Science, OR any equivalent degree course
• 1 - 4 years of working experience relevant to IT Support/ Infrastructure Support Role

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com