BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Divisional Communications and Engagement Operations Director (m/f/x)
Grade: RCS H
Contract Type: Permanent
Location: Bonn, Germany (office-based)

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a "Best Place to Work”.

As the Divisional Communications and Engagement Operations Director, you’ll lead the digital communications strategy, infrastructure, and performance—driving innovation, optimizing platforms, and ensuring impactful messaging across global channels. It’s a unique opportunity to combine strategic vision, technical expertise, and leadership to influence how thousands of employees connect, collaborate, and stay informed.

If this sounds like a team, you'd like to join … keep reading.

Your key accountabilities include:

• Support the development and execute a comprehensive global internal communications strategy aligned with divisional priorities.
• Serve as a trusted advisor to senior executives, providing guidance on messaging, leadership communications, change management, and strategic initiatives.
• Ensure consistent, coherent messaging across regions and business units by providing strategic direction to the wider communications community.
• Lead the internal crisis and reputational response process, ensuring timely, accurate, and coordinated communication.
• Own the strategy, governance, and evolution of digital communication platforms (Smart Workspace, Smart Connect, SharePoint, and related tools), ensuring they effectively support business needs.
• Lead the implementation of the digital communications roadmap, driving innovation and adopting emerging trends to continuously improve employee experience.
• Oversee digital operations, including risk identification and mitigation, vendor management, and service performance.
• Manage budgets associated with digital platforms and initiatives, optimizing investments and ROI.
• Own editorial planning, content pipelines, and publishing of global stories, announcements, and newsletters to drive alignment and engagement.
• Ensure storytelling quality and brand consistency across all internal channels and regions.
• Oversee internal engagement campaigns and global events that reinforce culture, purpose, and strategic priorities.
• Monitor and analyze performance of communication activities and channels, using data‑driven insights to optimize strategies and improve impact.
• Establish and continuously refine communication frameworks, workflows, and methodologies to support operational excellence and consistency across the function.
• Lead, inspire, and develop a high-performing team, fostering a culture of collaboration, accountability, and growth.
• Provide training, tools, and capability‑building programs for the broader communications community.
• Establish & maintain global governance for internal communications, including standards, guidelines, and quality controls.
• Represent the internal communications function in cross-divisional initiatives, working groups, and projects

What are we looking for from you?

• Proven experience in communications (digital, internal, or external).
• Strong knowledge of digital platforms and tools.
• Ability to align technical solutions with business objectives.
• Proven leadership and team management experience.
• Advanced project management skills.
• Proficiency in data analysis and performance reporting.
• Strong collaboration and influencing skills across functions.
• Ability to work under pressure and adapt to change.
• Excellent written and verbal communication skills.
• Comfortable making decisions and working independently.
• Inquisitive and proactive in seeking improvements and new approaches.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.