Role Title: Global Airfreight Analytics, Innovation & Business Support Manager

RCS Grade : I

Location: Bonn

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.

Job Purpose:

Lead development and roll-out of airfreight business intelligence tools and apps working with dedicated developers, data scientists and IT teams, Own the airfreight FRP environment globally and ensure effective implementation of all automation/IT development projects to serve critical business requirements and strategic initiatives. Drive continuous improvement of airfreight digitalization architecture to sustain the model. Conceptualize and drive global Business Intelligence projects with cross-functional stakeholders (e.g., dynamic pricing). Maintain AFR FRP quality; lead developer team to achieve continuous improvement and standardization of the apps- ensure correct usage for business needs

Principal accountabilities:

Business Intelligence Development& Data Architecture:

• Design, develop, and optimize BI applications (FRP/Qlik frontend & backend), ensuring high data integrity, stability, and user-centric experiences.
• Build and govern data architecture, including data collection pipelines, storage frameworks, modeling, and ETL workflows.
• Implement predictive and statistical modeling to uncover insights and support decision-making.
• Maintain and improve IPT databases, pricing tools, and FRP dashboards; ensure cohesive integration of internal and external data sources.
• Lead ad-hoc analytics on markets, products, customers, and financial performance.

Data Quality, Governance & Vendor Management:

• Establish and maintain data quality assurance programs across FRP, quotation tools, carrier performance systems, and external vendor feeds.
• Standardize external vendor data inputs and integration with DHL MDM/Teradata; ensure compliance and accuracy.
• Conduct audits, implement internal controls, and resolve data inconsistencies across multiple apps and reports.
• Maintain secure system access, ensure glitch-free server/app performance, and enforce governance across the reporting ecosystem.

Project Leadership, Stakeholder Collaboration & Strategic BI Initiatives:

• Lead end-to-end BI/analytics projects: define scope, requirements, objectives, roles, milestones, and charters.
• Partner with cross-functional teams (global/regional business, BUIT, Data Science, MTS, GSC) to drive alignment and deliver business-ready solutions.
• Manage GSC/offshore developers, guide BI analysts, coordinate sprints, and ensure timely delivery of strategic tools.
• Provide actionable insights and recommendations to senior leadership; support strategic digitalization and automation goals.

Process Improvement, Automation & User Enablement:

• Identify opportunities for automation, off-shoring, and digitalization; drive implementation to enhance efficiency and reporting accuracy.
• Develop reporting strategies, optimize BI processes, and fix systemic issues in internal reporting systems (FRP).
• Promote global BI adoption through trainings, launch calls, user guides, SOPs, and documentation.
• Serve as the go-to expert for AFR reporting, data sanity checks, BI best practices, and platform usage.

Knowledge and Skills

• Role requires a highly analytical, forward-thinking, and creative mindset
• Working in a matrix organization and driving results globally
• Experience of working in multiple countries/cultures; Ability to work effectively in a multicultural, dynamic, and high-pressure environment
• Identify strategic and operational issues in all areas of airfreight that can benefit from the application of data analytics
• Demonstrate strategic focus with the ability to shape the vision of digitization and business intelligence in airfreight
• Proven practical experience and comprehensive working knowledge of business intelligence and data warehouse environments including system administration, database design, dimensional modelling, security, reporting, and analytics
• Exhibit strong data analysis skills, with preferred experience in SQL, Python, and data visualization tools such as Qlik or Power BI
• Strong project management skills with the ability to translate business needs into technical solutions; Understanding of business intelligence best practices
• Experience in managing data warehouse and reporting infrastructure to help scale reporting needs while maintaining a high-performance digital environment
• Propose automation solutions to reduce manual effort and mistakes; enabling opportunities to optimize resource utilization
• Develop and interpret statistical models with respect to the business context; Propose practical solutions, and initiate further discussion with the respective business owners and top management
• Hands-on experience with the development or deployment of process automation tools, applications, or systems
• Propose business analysis, and information management practices including strategic planning and change management principles
• Excellent command of MS Office tools, SQL, and at least one BI tool (e.g., PowerBI, QlikSense, Tableau, etc.). Programming experience in Python, R, or similar is a plus
• Ability to propose solutions and or seek required input to support the countries/regions with issues
• Result-oriented analytical skills and ability to think "out of the box”
• Tolerant of ambiguity with the ability to prioritize and remain focused on critical deliverables
• Strong facilitation, interpersonal, and communication (written and verbal) skills
• Proven ability to engage and communicate with x-BU stakeholders with varying levels of data literacy and technical knowledge, ranging from countries to top management
• Strong organizational skills paired with proactive behaviour to manage complex project deliverables and deadlines, lead workshops and meetings
• Excellent verbal and written English language skills

Stakeholders:

• Global AFR Excom
• Global, Regional, and Country AFR Heads, Global, and Regional AFR Pricing teams, Operations teams, Product Development, Carrier, Management teams, Corporate Data Science team, Corporate Data Science team
• X-functional top management
• Heads of the department (Strategy, IMPAT, GRM, IT, FORWIN)
• Internal & external software vendors

Management Responsibilities:

Managing projects in coordination with top management

• Supervising offshore colleagues in GSC to address critical deliverables

Qualifications and Experience

• Education Level: Bachelor’s Degree or equivalent experience/qualification/ Degree in mathematics, engineering, informatics, business administration, or equivalent professional qualification
• Experience Level: 6+ years of relevant experience in data analytics and logistics preferably in airfreight forwarding.

Your Benefits

• Positive work environment: Our TOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees
• Comprehensive Benefits Package:We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, 30 days paid vacation, generous corporate discount programs and other employee wellbeing programs.
• Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
• Continuous Learning and Development:We invest in our employees' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
• Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.
• Family-friendly: The compatibility of family and work has many facets, such as childcare, care for family members. We have the DHL Kindergarten (5 in total), we offer support via PME family service for finding other day care like other Kidnergarten or Mother day care (Tagesmutter). Additionally, we provide social counseling services to further support our employees.

Your contact:

Interested in this position? Just click on "Apply”! We are looking forward to your application.

Are you curious to learn more about us?

Our official website: DHL Global Forwarding

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YOUR FUTURE, DELIVERED.