• Identify recurring customer problems and translate them into scalable software solutions
• Responsible for the product strategy, performance and continuous evolution of our customer support solutions, driving measurable improvements in quality, speed and automation
• Design, build, and continuously improve digital support solutions that enable customers to resolve issues quickly and independently
• Automate support processes andleverageAI to enhance speed, consistency, and resolution quality
• Collaborate closely with Engineering and Operations to ensure reliable, scalable, and sustainable implementations
• Own, monitor, and continuously improve key KPIs such as resolution time, automation rate, and self-service adoption

• Proven senior-level product management experience in software-driven customer environments
• Strong understanding of product- and transaction-related customer processes, ideally within the travel industry or comparable sectors
• Demonstrated experience in building automations and high-quality self-service solutions
• Strong discovery and problem-framing skills, with the ability to translate customer needs into scalable software solutions
• Excellent stakeholder leadership across Engineering, Operations, and Business teams
• Data-driven mindset with ownership of relevant KPIs and the ability to translate insights into clear product priorities and measurable impact

• 20 days of workation within the EU – work where others go on vacation
• 60/40 hybrid model: two office days for collaboration & team spirit, three days remote
• Flexible working hours – early bird or night owl? We’ve got you covered!

• Extensive internal & external training opportunities
• Diverse corporate culture with over 30 nationalities
• From newbie to champion: structured onboarding for a smooth start

• Anniversary perks in the form of extra vacation days or travel subsidies
• Your choice of hardware – Mac, Windows, or Linux
• Free parking or public transport subsidy

• Childcare subsidy for a family-friendly balance
• Hansefit membership or gym subsidy
• Healthy & delicious meals from our in-house chef Evelyn

Let’s make holidays better – together!

HolidayCheck is one of Europe’s leading digital companies for holidaymakers. We bring together under one roof the hotel review and travel booking portal HolidayCheck, the tour operator HolidayCheck Reisen, and our rental car platform.

Our vision? Make holidays better! Our culture? Colorful, international, and diverse! Here, people with a wide range of skills and personalities come together to create an inspiring environment – full of ideas, learning opportunities, and team spirit. Sounds like you? Then join our team!