At Arvato Systems, we are Masters of the Unseen.

We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running — quietly, reliably, globally.

With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front.

But behind every great system is an even greater team.

We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive.

And our commitment to sustainability and responsibility is more than words — it’s recognized by SIF, WWF, and Latvia’s Inclusion and Diversity Charter.

• 1st Level Support

• Respond to customer inquiries via e-mail/ticketing system or phone

• Process and monitor technical incidents

• Advise and support the customer in consideration of functional requests

• Assist the customer in resolving 1st level issues

• Dispatch and track tickets for the 2nd and 3rd level of support

• Follow up on any customer issues requiring additional research

• Demonstrate the highest level of customer service and professionalism

• Participate in service improvement initiatives and provide feedback on support workflows

Work Organization:

Shift structure: Start as early as 7 AM and end no later than 9 PM

On-Call Duties: Night time (9 PM to 7 AM) and on weekends

Shifts and On-Calls are pre-scheduled and rotated among the team members equally

• Excellent communication skills in German and English languages: Required for communication across our international locations and customers from Germany.

• Previous customer service-related experience

• Proactive and analytical approach

• Good problem-solving skills

• Solution-oriented and a team player

• Background in IT helpdesk operations and customer service

• Monthly gross base salary from 1750 to 2000 EUR, depending on your level of expertise

• A hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed.

• Family-oriented company values and healthy attitude towards work and life balance - granting an additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.

• Individual development and learning plan, including yearly budget for external training

• Necessary essentials – health insurance with dental services and sports coverage

• Possibility to work in mutual trust and a positive team environment, to be creative and improve working flows by self-initiative

• Friendly, multicultural and cooperation-oriented colleagues

Relocation:

We offer a relocation bonus for candidates moving to Latvia to join our team. While support with migration documents is only needed in specific cases, all eligible new hires may receive a relocation bonus based on their current location.

Note: If you're located within the EU or are a Latvian citizen returning to Latvia, you won't need migration document support, but you are still eligible for the relocation bonus as listed above.

Real impact doesn’t need the spotlight - it needs the right people. Like you.

We look forward to your application. All shared information will be treated confidentially, securely processed for recruitment only, and deleted after the process concludes.

For more information, please click here.

If you have any questions, do not hesitate to get in touch with us via careers.asl@bertelsmann.de.