The Opportunity

A leading all-girls independent school in Kensington seeks a highly qualified and experienced Information Technology Support Technician to join its dynamic team. This full-time position offers the opportunity to play a critical role in supporting the school's educational mission by maintaining a robust and user-friendly technology infrastructure.

The School

Our school fosters a vibrant learning environment that prioritizes excellence in academics and personal development. We are renowned for our:

• Commitment to innovative and effective use of technology to enhance the learning experience.
• State-of-the-art IT infrastructure, including a secure network, a diverse range of educational hardware and software, and advanced learning technology platforms.
• Dedicated and experienced IT team committed to providing seamless technical support for all faculty, staff, and students.

The Role

In this pivotal role, you will be responsible for ensuring the optimal performance and efficiency of the school's IT systems. You will provide comprehensive technical support to all members of the school community and collaborate with faculty to integrate technology effectively into the curriculum.

Responsibilities:

• Technical Support:
• Diagnose and resolve a wide range of hardware, software, and network issues faced by faculty, staff, and students.
• Offer timely and effective technical support through multiple channels, including phone, email, and in-person assistance.
• Maintain detailed records of IT issues and solutions for future reference.
• System Maintenance:
• Implement preventative maintenance procedures to ensure the smooth operation of the IT infrastructure.
• Install, configure, and update hardware and software systems in accordance with best practices.
• Proactively monitor system performance and troubleshoot any network, server, or application issues.
• User Support:
• Provide customized training and user support on various software applications and learning platforms.
• Collaborate with faculty to integrate technology into lesson plans and effectively utilize classroom resources.
• Promote responsible digital citizenship through user education and policy implementation.

The Ideal Candidate

• Proven ability to diagnose and troubleshoot complex technical issues in hardware, software, and networks.
• Strong analytical and problem-solving skills, with a meticulous and detail-oriented approach.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to users with varying levels of expertise.
• A commitment to providing exceptional customer service and building positive relationships with all stakeholders.
• Demonstrated proficiency in a broad range of IT support tools and technologies.
• A strong understanding of data security and best practices for managing a secure IT environment.
• A commitment to professional development and staying current with the latest advancements in educational technology.

Compensation and Benefits

We offer a competitive salary and benefits package commensurate with experience.

To Apply

Please submit a comprehensive CV