Key responsibilities

• Act as the primary technical contact between customers and Munksjö organization (Production, Sales, Marketing, R&D, Quality)
• Understand, analyze and translate customer needs and expectations into technical solutions for industrial sites
• Support customers in processing Munksjö products and optimizing their applications
• Collect, analyze and resolve customer quality claims in close coordination with mills and quality teams
• Actively participate in product definition, trials and follow-up together with mill stakeholders
• Develop and maintain strong technical relationships with customers such as printers, impregnators, lacquerers and laminators
• Monitor decorative market technologies, suppliers and competitors, and share insights internally
• Drive innovation by contributing to the development of new products and technical solutions tailored to customer needs

Your profile

Education & Technical Background

• Technical or scientific education (degree in materials science, chemistry, papermaking or similar fields is an advantage)
• Solid technical understanding of industrial processes; experience in paper technologies or the printing industry is highly valued

Professional Experience

• Experience in technical customer service, application engineering or a related technical role, preferably in an international environment
• Background in printing, impregnation or decorative surface applications is a strong advantage
• Ability to handle quality topics, customer claims and product development activities

Skills & Competencies

• Strong analytical skills with a structured, rigorous and solution-oriented working style
• Ability to manage complex technical discussions with customers and internal stakeholders
• High customer orientation with strong listening and adaptation skills
• Innovative mindset with curiosity for niche technical products and new technologies
• Strong communication and persuasion skills
• Team-oriented, collaborative and comfortable working in a transversal, multicultural organization

Languages

• Fluent German and English are mandatory

Additional information

• Location: Dettingen, Germany
• International travel within greater Europe required (approx. 30%)
• Direct reporting line to the VP Technical Customer Service

Our offer

• A demanding role with a high degree of personal responsibility
• Professional development on a personal and technical level in an internationally successful company
• Challenging and varied tasks that you can help shape yourself
• Comprehensive occupational health management and lifetime working time account

Apply now – we look forward to hearing from you!

Munksjö Dettingen GmbH, Schwalbenstadt 1, 72581 Dettingen/Erms
Dein Ansprechpartner:

Tel. 07123 / 977-106