bundesweit

Your role:

• Provide 1st level support to customers experiencing issues related to their Kornit printers and application software over the phone and using remote tools, e.g. remote controlling Kornit systems
• Installation of new machines
• On site repair
• Apply upgrades and product modifications as implemented by the product line
• Provision of scheduled maintenance
• Liaise with the Service Coordinator and Remote Support Engineer regarding ongoing service cases
• Document all activities using internal systems and tools, currently salesforce service modules

Your expertise:

• Technical degree or equivalent experience in mechanical, digital, and electronic technology
• First years of experience in field engineering positions servicing complex electro-mechanical devices
• Knowledge of digital printing industry such as industrial inkjet technology, RIP/color management, experience in textile printing would be helpful
• High travel activities, up to 80%, flexibility to travel upon request in DACH and Benelux (mainly in Germany)
• Fluent in German, English skills on a business level

That defines you:

• Excellent solution finding and interpersonal skills
• Customer oriented
• Team player – ability to work with multi culture environment (more than 38 different nationalities within Kornit´s family)
• Passion for a sustainability