We are seeking a dynamic and motivated Service Business Leader to join our EMEA team. This role goes beyond traditional Field Service management, focusing on strategic development, innovation, and continuous improvement of our service business across all divisions and capital equipment portfolios.

You will lead a high-performing field service organization while also shaping the future of service delivery through data-driven decision-making, cross-functional collaboration, and transformational leadership. Your mission will be to elevate service performance, drive customer satisfaction, and contribute to business growth through strategic initiatives and operational excellence.

Region: To Be Assigned (Central-West or South-East Europe, depending on location)

Key Responsibilities

Strategic Leadership & Vision

• Define and execute a forward-looking service strategy aligned with divisional and regional business goals.

• Identify and implement innovative service models and technologies to enhance customer experience and operational efficiency.

• Influence and shape the direction of service performance through data insights, KPIs, and market trends.

Business Development & Process Innovation

• Partner with commercial and divisional leaders to develop service offerings that support capital equipment sales and long-term customer value.

• Lead initiatives to improve service revenue, contract penetration, and customer retention.

• Champion continuous improvement programs (e.g., Lean, Six Sigma) to optimize service delivery and reduce operational costs.

Operational Excellence

• Oversee field service operations, ensuring alignment with quality, compliance, and customer satisfaction standards.

• Monitor and analyze service metrics to identify trends, risks, and opportunities for improvement.

• Manage escalations and complex service issues with a focus on resolution and learning.

Team Leadership & Development

• Build and inspire a diverse, high-performing team of field service professionals.

• Foster a culture of empowerment, accountability, and innovation.

• Collaborate with HR to attract, develop, and retain top talent.

Cross-Functional Collaboration

• Act as a strategic liaison between field service, commercial, supply chain, and product development teams.

• Support new product introductions and ensure service readiness across the region.

• Engage with counterparts at a Global level to align on best practices and service innovation.