About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

About the Role

How you will contribute

• End User Support: Provide first and second level support for all end device equipment, including laptops, desktops, mobile devices, printers, and barcode scanners.
• Diagnostic Support: Offer first and second level diagnostic support for the System and Network Engineering Teams and the Service Desk, supporting the plants with issues related to desktops, WAN, LAN, and servers. Capture and maintain site-specific network, server, and end device documentation.
• Documentation: Create and update work instructions for new tasks or as existing tasks evolve. Ensure all documentation is in the proper format and stored in the location identified by the TSS team lead.
• Global On-Call Support: Participate in the global support on-call rotation to support various geographic DP World plants. Be available for on-call support, answering calls promptly and connecting to the DP World network within 10 minutes of notification.
• Alert Monitoring: Monitor emails for alert notifications from the service desk and resolve or escalate issues as required.
• Change Management: Provide change management support during the weekend when on call.
• Process Adherence: Participate in, enforce, and follow DP World’s change, incident, and problem management processes. Escalate issues to the Service Desk following predefined procedures.
• Security Compliance: Adhere to DP World’s security processes, proactively identify security issues, and escalate these to the TSS team lead or appropriate manager. Follow DP World’s purchasing processes, ensuring all IT equipment is properly tracked throughout the hardware lifecycle.
• Onsite Support: Provide onsite support for new site launches and server/network refreshes.
• Other Duties: Perform other duties as assigned.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package