Head of Customer Support (m/f/d) - Sales

Minebea AccessSolutions (formerly U-Shin) is one of the world's leading manufacturers of innovative access and control systems for vehicles. Our solutions combine maximum security with exceptional comfort and are used by nearly all major automotive manufacturers. With a long tradition in the automotive industry, we are now part of the MinebeaMitsumi Group, which operates with 100,000 employees at 166 locations in 27 countries.
The Minebea AccessSolutions Deutschland GmbH, based in Erdweg near Munich, serves as the global competence center for research and development in the field of access systems. Our product portfolio includes electronic steering lock systems, door handles, and automatic opening and closing systems for various vehicle applications.

• Lead and further develop the European Customer Support team
• Coordinate and prioritize internal sales and support activities
• Ensure excellent customer satisfaction across all communication channels (phone, email, B2B portals)
• Take responsibility for harmonizing and continuously improving existing service and support processes in close collaboration with international sites
• Collect, analyze, and prepare data to support budgeting and strategic planning
• Review and approve pricing agreements and customer orders
• Manage long-term supplier declarations in cooperation with external service providers
• Collaborate closely with cross-functional departments to continuously improve customer service and sales support

• At least five years of professional experience in customer support or internal sales, ideally with initial leadership responsibility
• Strong customer and service orientation paired with a structured, solution-focused approach
• Excellent proficiency in MS Office and solid experience with SAP in a sales-related environment
• Fluent in German and English; additional European languages (e.g., French, Italian, Hungarian, Slovak) are a plus
• Strong communication and organizational skills, with a passion for process optimization
• High level of adaptability and team spirit – you thrive in a dynamic, international environment with diverse stakeholders and enjoy collaborating across locations