Customer service representative (m/f/d) – Erlangen

As a customer service representative at our headquarters in Erlangen , you will be the first point of contact for our parking space users. You will assist with questions about our parking systems and handle complaints and requests for improvements. Our young and dedicated team values initiative and creativity.

Our philosophy is characterized by a high degree of personal responsibility, flat hierarchies, and a focus on harmonious and friendly cooperation. You are welcome to see this for yourself, for example, during a trial day.

Your profile

• You have either completed commercial vocational training or comparable training.
• Alternatively, you have extensive experience in office work on a PC as well as telephone service or customer service.
• Enjoy communicating and interacting with customers
• Friendly manner and strong service orientation
• Confident use of common MS Office products
• Ability to work independently, strong team spirit, and flexibility
• Interest in the topic of digitalization
• Very good written and spoken German skills

Your responsibilities

• Receiving and handling calls and emails from parking lot users
• Active and solution-oriented communication and forwarding of customer concerns
• Support with customer service and back office activities
• Complaint management by phone and email

What we offer

• Permanent position, full-time
• Attractive remuneration, with special benefits where applicable
• Flat hierarchies and exciting development opportunities
• Supportive and helpful team environment with a friendly atmosphere
• A central office in Erlangen

Services:

• Company pension scheme
• Complimentary beverages
• Free parking
• Employee discounts
• Working from home possible 1 day per week

Why PRM - Introducing ourselves

We are ParkRaum-Management PRM GmbH, based in Erlangen, and have been one of Germany's leading providers of digital parking solutions for over 30 years. Under the motto "Digital parking," we develop and operate modern, user-friendly systems—from barrier-free license plate recognition to smart parking machines.

What sets us apart:

• Innovative technology instead of outdated solutions
• Clear, legally compliant processes
• Transparency and fair partnerships
• In-house service and technical teams for rapid response
• Around 130 colleagues working together

In short: we make parking easier, more digital, and fairer.