Technical Support Engineer (m/f/d) - Home Appliance
Technical Support Engineer (m/f/d) - Home Appliance
Technical Support Engineer (m/f/d) - Home Appliance
Technical Support Engineer (m/f/d) - Home Appliance
Midea Europe GmbH
Konsumgüter, Handel
Eschborn
- Art der Beschäftigung: Vollzeit
- 56.000 € – 81.500 € (von XING geschätzt)
- Vor Ort
Technical Support Engineer (m/f/d) - Home Appliance
Über diesen Job
Technical Support Engineer (m/f/d) - Home Appliance
Eschborn
Your responsibilities
- Provide advanced technical support for the diagnosis and repair of home appliances.
- Guide customers, call center agents, and field service technicians through troubleshooting and repair solutions.
- Analyse recurring technical issues and escalate critical cases when required.
- Ensure correct understanding and application of warranty policies and procedures.
- Validate warranty cases and ensure proper implementation in internal systems and CRM platforms.
- Act as a technical interface between Service Network, Call Center, Spare Parts, and Quality teams.
- Prepare and maintain technical documentation, training materials, and guidelines.
- Provide technical leadership within the Technical Support team.
- Generate technical and operational reports using CRM data and excel.
- Provide structured feedback to internal stakeholders for product and service improvement.
Your profile
- Technical education or engineering background (electronics, electromechanics, or similar).
- Proven experience in technical support, field service, or repair of home appliances.
- Experience working with warranty processes and service systems.
- English: fluent (written and spoken)
- German is a strong advantage.
- Strong technical knowledge of home appliance repair and diagnostics.
- Experience with ticketing systems and CRM platforms.
- Advanced Excel skills for reporting, analysis, and tracking.
- Availability to travel for technical trainings, service partner visits, and operational support as required.
What we offer
- An international work environment and agile teamwork
- A goal-oriented and collaborative organizational culture
- Flexible working hours
- Various opportunities for further training and career development
- Employee benefit programs
Contact details
If you would like to be part of the Midea success story, please apply via our online portal with your application documents (cover letter, CV, references, salary expectations and earliest possible starting date).
About us
MAKE YOURSELF AT HOME
- With this slogan, Midea Group has been committed to enriching households and people's lives through innovative technologies and products for over 50 years. Through continuous development, Midea Group is now a global leading technology group in consumer electronics and air conditioning, robotics, industrial automation and logistics. Every day more than 190,000 employees from over 200 countries develop products and solutions for the world of tomorrow.
Midea Europe GmbH is a subsidiary of the Midea Group. With products of the brands Toshiba, Midea, Comfee we offer surprising solutions for our customers in Europe. Rapid growth, daily challenges and opportunities motivate our employees to help shape the Midea success story.
Midea Europe GmbH is a subsidiary of the Midea Group. With products of the brands Toshiba, Midea, Comfee we offer surprising solutions for our customers in Europe. Rapid growth, daily challenges and opportunities motivate our employees to help shape the Midea success story.