Job Summary

This role supports multiple customer accounts in all market units as needed with moderate guidance and direction. It provides technical, scientific support relating to West's products, processes and services portfolio and identify and assists in closing sales opportunities. The role is the technical interface between the customer and West's functions.

Essential Duties and Responsibilities

Support West customers in technical matters relating to:

• Drug-closure compatibility
• Packaging recommendations
• Component processing
• Functionality
• Product/packaging development
• Extractable/leachables and other test requirements
• Other information as needed to help assure West products will meet their requirements

Take a proactive role as technical interface between the customer and West’s functions:

• Be an active part of the account teams
• Support development of commercial strategies for products / services and customers
• Represent the Voice of Customer to the West organization
• Update the Sales teams on technical issues/projects within customers:
• Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects
• Advise on the status of and drive / follow up on technical aspects of internal and external customer-linked projects

Promote, present and actively participate in growing West business:

• Prepare technical presentations
• Conduct technical seminars / symposiums with customers
• Educate customers on product applications
• Share industry insights with customers

Participate in external thought leadership:

• Attend and participate in tradeshows, conferences and seminars, with presentations to customers / industry as needed
• Act as a liaison between customers, Sales and West Analytical Laboratories
• Build expertise in key market knowledge areas over and above the internal trainings
• Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness

Education

• Bachelor's Degree Bachelor's in a technical field (Chemistry/Biology/Engineering/Pharmacists/Food technology) required

Work Experience

• Minimum 3 years of experience in technical support, analytical laboratory, research and development, or engineering role required
• 1-2 years of experience in related fields, e.g., pharmaceutical, or medical device industry required

Preferred Knowledge, Skills and Abilities

• Proactive, competitive, presentation, problem solving, communication, analytical, prioritization, detail oriented, technical, personal accountability
• With a moderate level of guidance, works well in a fast-paced environment
• Ability to comprehend technical information
• Strong interpersonal skills: able to connect with others and manage relationships
• Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
• Ability to identify internal and external client needs and make appropriate recommendations
• Ability to work in a virtual environment in a global organization
• Excellent English language skills (written/oral)
• Willingness to global travel #LI-HYBRID #LI-AP1

Additional Requirements

• Must be able to understand direction and adhere to established procedures
• Beside English additional language skills like Spanish, French or German would be a plus.

Physical Requirements